Subject: RE: Refund Not Processed #6237104749
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 1 Dec 2020 09:20:55 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, November 30, 2020 7:46 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Not Processed #6237104749
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1715356
Order Date:  Oct 29, 2020
Order ID: 6237104749
Tracking ID: 46376419843
Total Price: SAR119

Issue Description: The return request was created on 03 Nov 2020. And as per customer the item has been collected. but the AWB is invalid,

Case history: Customer contacted us the the items has been collected and still not received the refund. we have asked customer to share the collection AWB, but he is saying that i don't have any AWB for the collection, However we have created a child ticket for the same, and we have received no response from WH.

Customer's history: Customer with us since 2019 and have around 21 completed order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 4:22:57 PM
Subject: Refund Not Processed #6237104749

Hi Team,

We have escalated to WH under ticket 1721211 no respone.

Problem Statement: Refund Not Processed
Order Date : Oct 29, 2020
Order ID: 6237104749
Return Tracking ID: 46376419843
RMA: 1000124519
Items : 162162215 - 161534907- 161536304
Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for 3 items on 03/11/2020, and he returned the items but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000124519 and kindly process the refund as soon as possible.

Regards,
CS Team

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