Subject: Refund approval #2000508525
From: Samer Salmeh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 30 Nov 2020 04:00:51 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1747172 
Order Date: Nov 16, 2020 
Order ID: 2000508525 
Tracking ID: 43823769231 
Total Price: EGP 717 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

The missing item are: 162737455 and 161847968, 

Customer's history: Customer with us since Sep 2020 and have 6 completed orders , in his last order 2 item out of 4 is missing, customer reported the issue first time as per history. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer