Subject: RE: Refund issue order#6244662032
From: Mohamed Mahmoud <[email-masked]>
To: ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 30 Nov 2020 10:24:19 +0000

Dear All,

I’ve spoken with the CST regarding the same CST received 8 items and refund for this 8 items as well, 9 items still remaining to deliver, CST able to deppoist the amount that he got by mistake and get the items remaining delivered, so please advise and get this sorted ASAP.

Thanks,
Ali

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 26, 2020 10:47 AM
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund issue order#6244662032
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 11:14:36 AM
Subject: Refund issue order#6244662032

Hi Team,

Order Id: 6244662032

Issue Description: the customer placed order on Nov 20, 2020, the order including 17 items, and he paid SAR530.85.

As Consignments: only 8 items has been shipped, and as hybris there is no any partial cancel. The order return to WH under tracking id Z2359209 not delivered, the refund amount as hybris only SAR 291.9992.

So kindly check and let us know the status of the remaining items.

Kindly check and do the needful.

Regards,
Samer
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