Subject: Refund approval #6245690652
From: Samer Salmeh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 29 Nov 2020 21:57:10 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1765042 
Order Date: Nov 22, 2020 
Order ID: 6245690652 
Tracking ID: 46382651276 
Total Price: SAR 472 
Issue Description: Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side. 

Item: 161634236 and 161671152 

Customer's history: 2 items out of 5 is missing, customer reported the issue first time as per history. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer