Subject: Re: MIssing Item #6245690652
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Samer Salmeh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 29 Nov 2020 21:16:16 -0700 (MST)

Hi Samar 

Kindly note for any missing item case escalation kindly escalate it as refund approval as the below format. 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 
Order Date: 
Order ID: 
Tracking ID: 
Total Price: 
Issue Description: 

Case history: 

Customer's history: 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, November 29, 2020 9:11:35 AM 
Subject: MIssing Item #6245690652 

Hi Team, 

Problem Statement: Missing items 
Order Date : Nov 22, 2020 
Order ID: 6245690652 
Tracking ID:46382651276 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side. 

Customer history: Customer history: 2 items out of 5 is missing, customer reported the issue first time as per history. 

The missing item are: 161634236 and 161671152 the cost of the items are: SAR 263.00 and SAR 209.00. 
Regards, 
Samer