Subject: New Reply Received - 9615132395
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 05:54:13 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  9615132395  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Give me some update at least. My other request for the return is already processed and someone already collected my return but this is pending from more than a week. Please help. </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Nov 27, 2020, 3:49 PM Rimsha Shahzad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">No one came to take my return till now it has been very long. Please tell me what should I do?</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Nov 25, 2020, 3:08 PM Rimsha Shahzad &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Please be notified that return request was created last Thursday, please tell me when they will come to collect. </div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Nov 25, 2020, 3:01 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Rimsha,</div>
<div><br></div>
</div>
<div dir="ltr">
<div style="margin-bottom:0.0001pt">
<span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span><br>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We are truly sorry to hear that our courier team failed to pick up the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </span><br>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items within 7 working days from the date of return creation. </span><br>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style="font-size:14px" dir="ltr">We would really appreciate your patience and understanding here. </span><br>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
</div>
</div>

	

</div></blockquote>
</div>
</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1752784