Subject: Order not delivered# 6235923492
From: Samer Salmeh <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 24 Nov 2020 03:32:51 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Oct 25, 2020 
Order ID: 6235923492 
Tracking ID: CRDSAL0085877920 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Oct 25, 2020, and shipped with Saudi Post under tracking (CRDSAL0085877920). Now as per Saudi Post website the shipment has been returned to WH on. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Samer