Subject: RE: RE: order not shipped #6233474920
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 22 Nov 2020 20:14:54 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Saturday, November 21, 2020 2:07 PM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: RE: order not shipped #6233474920

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that we have successfully initiated the RTO for the shared order.

{
  "customer_shipment_id": "CRDSAL0080924420",
  "customer_shipment_status": "RTOInitiated",
  "customer_shipment_sub_status": "",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "reverse",
  "event_timestamp": "2020-10-29 10:10:00",
  "entry_type": "Hybris",
  "order_id": "6233474920",
  "chargeable_weight": "",
  "scac": "SAU",
  "seller_organization_code": "LMG_KSA",
  "ship_node": "2299999",
  "tracking_id": "CRDSAL0080924420",
  "reference_number": "CRDSAL0080924420"
}

As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8d690fda669ebc48e9ffea2f24fc0acbbc73ec924f4905d850709ebc88d0d1d2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8d690fda669ebc48e9ffea2f24fc0acbbc73ec924f4905d850709ebc88d0d1d2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f1879d11ac8452dda8008d88e052366%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415500030903208%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wVOPSO4iZjHWail6qV90jexlEfgCmp9%2BSvtcAVUIAPM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f1879d11ac8452dda8008d88e052366%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415500030913204%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=05vIh4njvgPhBGXkhISfsnHpC74R06MY7FdefZHvv54%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
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On Fri, 20 Nov at 4:29 PM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8d690fda669ebc48e9ffea2f24fc0acbbc73ec924f4905d850709ebc88d0d1d2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8d690fda669ebc48e9ffea2f24fc0acbbc73ec924f4905d850709ebc88d0d1d2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f1879d11ac8452dda8008d88e052366%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415500030923199%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s6y0IHnhijXednmmKeFw6dXu9WleL4ztV4Byqe%2FkZGE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f1879d11ac8452dda8008d88e052366%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415500030923199%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DanzKjfdnkpYaub0899wF8IE5MOdgnJbeSCwY9gXfTE%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f1879d11ac8452dda8008d88e052366%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637415500030933189%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=byVthu6x806Jf0XM2RzNgC0T2899XhyFSG29XH6UDSI%3D&reserved=0>
Call: +91 70-6595-6595
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On Fri, 20 Nov at 3:09 PM , Vishwajeet Singh <[email-masked]> wrote:
Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: Jessie Caparas <[email-masked]>
Sent: Friday, November 20, 2020 9:39 AM
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: order not shipped #6233474920
Importance: High

Hi Team,

Please initiate RTO.

29/10/2020        10:10

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

[Image removed by sender.]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 7:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Samer Salmeh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: order not shipped #6233474920
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date : Oct 16, 2020
Order ID: 6233474920
Tracking ID: CRDSAL0080924420
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Oct 16, 2020, and shipped with Saudi Post under tracking (CRDSAL0080924420). Now as per Saudi Post website the shipment has been returned to WH on 29/10/2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 7:02:38 PM
Subject: order not shipped #6233474920

Hi Team,

Order Id: 6233474920
Order date: Oct 16, 2020
Order status : in progress

The customer as about the refund.

Kindly check and do the needful

Regards Samer

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