Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Nov 2020 07:18:20 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div class="ydp79e7b762yahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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        <div dir="ltr">Dear Sir,</div>
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<div dir="ltr">We thank you for your mail.</div>
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<div dir="ltr">I am writing to apologize and sorry  for the inconvenience caused due to not checking proper statement of the card.  In the PDF it is showing refund amount is entered.</div>
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<div dir="ltr">Thank you for your kind support  and once again my sincere gratitude to solve the issue.</div>
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<div dir="ltr">Best Regards,</div>
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<div dir="ltr">Thalha Padinjarayil<br>
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<div dir="ltr">Mobile : 0557735330<br>
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<div>On Saturday, 21 November, 2020, 3:19:59 pm GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1646493</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1646493<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Samer Salmeh : </div>
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<div class="yiv7614876098yqt4301556047" id="yiv7614876098yqtfd18940">Hi Thalha,</div>
<br><br>Thank you for shopping with us.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>With reference to order no #6224555541.<br><br>We would request you to please share your bank statement in PDF from 20/10/2020 till 19/11/2020  so that we can investigate your issue.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043168463613'>CardMonthly_202010.pdf</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043168463614'>8775.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1646493