Subject: New Reply Received - ORDER NOT RECEIVED
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Nov 2020 12:24:29 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  ORDER NOT RECEIVED   Ticket comment <div>Dear Team,<br>
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<br>
Thank you for reaching out to Shipa delivery support team, Please note that the order was delivered in full to the customer end.<br>
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Feel free to reach us again for any further inquiries<br>
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Best Regards<br>
<br>
Your Shipa champs 
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<span class="labelnormal"><span class="labelname_sf">Nour Al-Arjan</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/11/2020 1:26 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1718795] - ORDER NOT RECEIVED<br>
 
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1718795" rel="noreferrer">#1718795</a> </div>

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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">Problem Statement: Need POD<br>
Order Date :Nov 17, 2020<br>
Order ID:6243255433<br>
Tracking ID: SD000451336<br>
Assistance Required: Need Urgent POD</div>

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Issue Description: The order was shipped from our side on 17/11/2020 and as per shipa website the order delivered to customer on 19/11/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,<br>
Samer</div>
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<blockquote class="freshdesk_quote">On Fri, 20 Nov at 8:35 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Inshaal,</span></div>

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<span class="separator">Thank you for getting in touch with us.</span>
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<span class="separator">We apologize for the inconvenience you have faced.<br>
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With reference to order no #6243255433.<br>
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We would like to inform you that after checking the order details we can see that your order with ID 6243255433, has been successfully delivered to you on 11/19/20 10:33 PM, the delivery process arranged through your regiested number(966530743128).</span>
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<div dir="ltr"><span class="separator">Kindly confirm if you receive the the order, and your contact number si correct or not.</span></div>

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<span class="separator">Feel free to contact us for further assistance.<br>
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Your friends,<br>
The support team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1718795