Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 20 Nov 2020 11:24:00 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear Team,<br>
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Please note that the order is already set to be returned as the customer's area is not serviceable.<br>
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Best Regards
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<span class="labelnormal"><span class="labelname_sf">Mahmoud AlFaqier</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/11/2020 10:40 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#1690979] - Delivery<br>
 
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<div dir="ltr">Hi Team,</div>
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Problem Statement: Late Shipping<br>
Order Date : Nov 7, 2020<br>
Order ID: 6239895483<br>
Tracking ID: SD000379333</div>

<div dir="ltr">Customer contact number: 0550903410 - 0507251121<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: Customer placed order on09/11/2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.<br>
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Customer is chasing us for his/her order so we request you to expedite the delivery date.<br>
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Regards,<br>
Samer<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1690979