Subject: RE: order not shipped #6233474920
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 20 Nov 2020 05:38:58 +0000

Hi Team,

Please initiate RTO.

29/10/2020        10:10

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, November 19, 2020 7:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: order not shipped #6233474920
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date : Oct 16, 2020
Order ID: 6233474920
Tracking ID: CRDSAL0080924420
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Oct 16, 2020, and shipped with Saudi Post under tracking (CRDSAL0080924420). Now as per Saudi Post website the shipment has been returned to WH on 29/10/2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 7:02:38 PM
Subject: order not shipped #6233474920

Hi Team,

Order Id: 6233474920
Order date: Oct 16, 2020
Order status : in progress

The customer as about the refund.

Kindly check and do the needful

Regards Samer

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