Subject: Refund Not Processed, order #6226852352
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 19 Nov 2020 07:38:22 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

Customer claiming that the item has been collected, but as per the AWB which mentioned on the RMA is invalid we have raised child ticket but no update for the WH team. 

Order ID: 6226852352 
Tracking ID: 46283427400. 
RMA: 1000021892. 

Item ID: 
162296987 - - Floral Print 3-Piece Sleepwear Set with Reversible Eye Mask 
162392060 - - Floral Print Maxi A-line Dress with V-neck and Short Sleeves 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 19 November, 2020 18:03:53 
Subject: Refund Not Processed, order #6226852352 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 24, 2020 
Order ID: 6226852352 
Tracking ID: 46283427400. 
RMA: 1000021892. 
Item's number: 162392060,162296987. 

Assistance Required: Need refund for customer. 

Issue Description: As per the Aramex website showing me Invalid number and the RMA not processed kindly check if you have received the items and process the RMA asap and update us. 

Kindly note we esclated to WH through ticket# 1651500 , but no response. 

Please check and do needful. 

Regards,