Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 19 Nov 2020 09:40:00 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.    Ticket comment <div dir="auto">This is only solving the problem with the mistaken item but don't solve the missing piece that didn't came with the order in the store they say they can't return thing and give me my money for piece  they don't have </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Nov 19, 2020, 6:30 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Abanoub,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologies for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that you can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team on 0020-225878188 to book a return and to be notified of the refund amount based on our return policy.</div>
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<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any Max store across the Egypt.</div>
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<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Egypt.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1712795