Subject: Ticket Assigned - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 11:56:18 +0000

Hi Samer Salmeh,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns i made 2 orders click and collect:        with the name: Mona Abbas
October 06, 2020  order number 6230815129
October 28, 2020  order number 6236612797
I made online return requests for some products in the two orders due to defects in the products , Aramex already collected the returns from the two orders in their original packs since 9 days.
i am shocked to receive 2 SMS messages telling that the 2 return requests has been cancelled..without any refund....
please review the situation
waiting for it to be solved https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1703579