Subject: New Reply Received - Incorrect Deliveries
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 14:43:26 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Incorrect Deliveries  Ticket comment <div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Hi Team,</div>
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Thank you for your response on my concerns.</div>
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<span style="color:rgb(32,31,30); font-size:14px; background-color:rgb(255,255,255); display:inline!important">With reference to order no
<b>#9610811487</b>.</span><br>
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I tried to return this product at Centre Point outlet in WTC - Abu Dhabi, however they could not return the product and refund me as they could not retrieve the item from the system as there is a system error on this order even, I also cannot see it as delivered
 in my app instead it shows still as processing.</div>
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As per outlet guidance and as informed by online care Centre, they requested to send an email so that you could arrange for the refund by collecting the returned item from my home.</div>
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Appreciate your support to arrange for the return collection and refund.</div>
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PS. Below is the image of the incorrect item delivered.</div>
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Regards,</div>
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Afler</div>
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052 753 2577</div>
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<img style="max-width: 100%; user-select: none" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NjEwMjE5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ljnDO3UKNSwmfTl6qT29-AXoi-SuKOS1JR0RfVjYptQ"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, November 5, 2020 5:05 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1648172] - Incorrect Deliveries
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<div>Hi Afler,<br>
<br>
Thank you for shopping with us.<br>
<br>
We apologise for the inconvenience caused.<br>
<br>
With reference to order no #9610811487.</div>
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<div>Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.</div>
<div> </div>
<div>Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.</div>
<div> </div>
<div>You can return online purchases through the below three channels:</div>
<div> </div>
<div>You can contact our customer support team on (800-74636278) to book a return and to be notified of the refund amount based on our return policy.</div>
<div> </div>
<div>You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence
 of an invoice.</div>
<div> </div>
<div>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1648172