Subject: New Reply Received - Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 14:39:21 +0000

Hi Samer Salmeh,  The customer has responded to the ticket.  Re:   Ticket comment <div style="direction: ltr"> Good evening,</div>
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<div style="direction: ltr">A return request was made on November 5, and a message was sent that i will be contacted within a period of 3 to 5 working days to take the items , and today is the 12th of November, and I have not been contacted yet, knowing that the period of return or exchange you have is 14 days .</div>
<div style="direction: ltr">So, if not contacted, I will take legal proc  and file a complaint for consumer protection.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE2NTczNzE5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8gD2rvrrPNfHsS31JqzmHvtILCGbdwf8AjMmanK0lP8"><br>
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<div style="direction: ltr">Thank you.</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Nov 2020, at 5:27 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Eman,</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #2000406938.</div>
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<div dir="ltr">After checking and investigating your order information we can see that the return request has been successfully  raised on 05/11/2020, however, the  courier team will call you and collect  it during 7-10 business days.<br><br>Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1665858