Subject: RE: Refund Not Processed - 2000317354
From: Mohd Imran <[email-masked]>
To: EGYWH ADMIN <[email-masked]>, Ahmed Yousry Ibrahim Hussien <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 12 Nov 2020 11:37:56 +0000

Hi @EGYWH ADMIN<mailto:[email-masked]> @Ahmed Yousry Ibrahim Hussien<mailto:[email-masked]>,

Please process below refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 12, 2020 8:29 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: Refund Not Processed - 2000317354

External email sender, please take precaution.
Hi Team,

Please assist in cloisng the below case. No response on child ticket: 1649741 since 8 days.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 7:56:43 PM
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Oct 20, 2020

Order ID: 2000317354
Child Ticket: 1649741
Return Tracking ID: 45359992031

Assistance Required: Need urgent process the RMA 1000095311

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team.

As per tracking ID it has been received from our end, so kindly process the RMA,

Kindly note, we have escalated to WH but there is no response.

Regards,

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