Subject: RE: Refund Not Processed #6220853693
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Thu, 12 Nov 2020 11:36:49 +0000

Hi Apoorv,

Raise JIRA with below screenshot.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, November 12, 2020 8:26 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: Refund Not Processed #6220853693

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 6:02:11 PM
Subject: Refund Not Processed #6220853693

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 2, 2020
Order ID: 6220853693
Return Tracking ID: 46176171075
RMA: 24146221
Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for one item and we have checked with the tracking number that the items have been delivered to the warehouse on 12 Sep 2020 but according to the hybris the refund has been not processed yet, So we request you to check under RMA 24146221 and kindly process the refund as soon as possible.

kindly note< we have escalated to WH no response under child ticket 1582669

Kindly check and do the needful.

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