Subject: Re: Refund Not Processed - 2000317354
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 11 Nov 2020 21:28:43 -0700 (MST)

Hi Team, 

Please assist in cloisng the below case. No response on child ticket: 1649741 since 8 days. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, November 5, 2020 7:56:43 PM 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Oct 20, 2020 

Order ID: 2000317354 
Child Ticket: 1649741 
Return Tracking ID: 45359992031 

Assistance Required: Need urgent process the RMA 1000095311 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

Kindly note, we have escalated to WH but there is no response. 

Regards,