Subject: Re: Urgent: Need confirmation - Reship/CRA
From: Mark Balais <[email-masked]>
To: Nesty John Pascua <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Nada Issa <[email-masked]>, Ronald Gaviola <[email-masked]>, Moataz Salah El Din <[email-masked]>, Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, Rodina Magdy <[email-masked]>, Anne D’souza <[email-masked]>, customer care <[email-masked]>, Pavankumar A <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 6 Aug 2020 12:40:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Nesty,

Please check the update below and the photo attached of damaged items.
SO# QTY (Box) CRA# Items
600915877 1 CRAMUMZ_DXB13228 1 item
600837701_1 2 CRAMUMZ_DXB13229 15 items good
CRA_AR_RE13988 2 items damaged SKU of Damaged items. PST-CY585051 1pc and
NGT-JO1020
Regards,

Mark Twain Balais

On Thu, Aug 6, 2020 at 11:26 AM Nesty John Pascua <[email-masked]>
wrote:

> Dear Mark,
>
> Please create CRA for the below order. as per the below mail.
>
> 600915877
>
>  cancel and refund
>
> 600837701-1
>
>  cancel and refund
>
> Regards,
> Nesty
>
> On Thu, Aug 6, 2020 at 10:07 AM Pavankumar A <[email-masked]>
> wrote:
>
>> @Nesty John Pascua <[email-masked]> FYI, Please proceed with CC
>> confirmation,
>>
>> @Alaa Musa <[email-masked]> @Nada Issa Saad <[email-masked]> What
>> about reminanig need reship or cancel?
>>
>> The above package was with us, I don't understand with your
>> status...Please suggest properly, Thanks
>>
>> On Thu, Aug 6, 2020 at 9:36 AM Alaa Musa <[email-masked]> wrote:
>>
>>> Hi Ronald and Pavankumar
>>>
>>> I can see that only one of the above mentioned shipment was a return
>>> case , please create CRA  for 600844292
>>>
>>> Regards,
>>> Alaa
>>>
>>>
>>> On Thu, 6 Aug 2020 at 08:45, Pavankumar A <[email-masked]>
>>> wrote:
>>>
>>>> Hi Nada,
>>>>
>>>> Please check and confirm with customers as well as below shipments:
>>>>
>>>> Order number Pieces
>>>> 600816364 1
>>>> 600822367 1
>>>> 700236818 1
>>>> 700235633 1
>>>> 600889380 1
>>>> 600830477 1
>>>> 700236374 1
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Aug 5, 2020 at 6:02 PM Nada Issa <[email-masked]> wrote:
>>>>
>>>>> Dear Pavankumar,
>>>>>
>>>>> 600915877
>>>>>
>>>>>  cancel and refund
>>>>>
>>>>>  700243055
>>>>>
>>>>>  reship
>>>>>
>>>>>  700240922
>>>>>
>>>>>  order delivered on 15-jun-2020
>>>>>
>>>>>  600837701-1
>>>>>
>>>>>  cancel and refund
>>>>>
>>>>>
>>>>>
>>>>> Waiting for the rest to answer will update you once they answer.
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> On Wed, Aug 5, 2020 at 1:54 PM Nada Issa <[email-masked]> wrote:
>>>>>
>>>>>> Will do,
>>>>>>
>>>>>> On Wed, Aug 5, 2020 at 12:55 PM Pavankumar A <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dear Nada,
>>>>>>>
>>>>>>> Okay we will proceed to reship but,
>>>>>>>
>>>>>>> Please update on all,  and make a table and send weather not
>>>>>>> interested or Reship,
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Wed, Aug 5, 2020 at 12:12 PM Nada Issa Saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The customer still wants the order #700243055. Can you please reship
>>>>>>>> it.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Nada
>>>>>>>>
>>>>>>>> On Wed, Aug 5, 2020 at 8:28 AM Ronald Gaviola <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello +Alaa Musa <[email-masked]> +Moataz Salah El Din
>>>>>>>>> <[email-masked]>
>>>>>>>>>
>>>>>>>>> Please check. Also I see some of those are collections. Can we
>>>>>>>>> hand them directly to returns to process CRA?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Ronald
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Aug 4, 2020 at 10:24 PM Pavankumar A <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Ekta,
>>>>>>>>>>
>>>>>>>>>> Below shipments are returned by DHL, We can reship with other
>>>>>>>>>> couriers but the time is passed, So please confirm with customers still
>>>>>>>>>> they want this shipments, we will reship, If the customer doesn't want
>>>>>>>>>> shipment, We will cancel and will create CRA for those.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Order ID Pcs
>>>>>>>>>> 700243055 2
>>>>>>>>>> 200281515_2 2
>>>>>>>>>> 700236818 1
>>>>>>>>>> 600887884 1
>>>>>>>>>> 700236374 1
>>>>>>>>>> 600900739 2
>>>>>>>>>> 600915877 1
>>>>>>>>>> 700240922 1
>>>>>>>>>> 600844292 1
>>>>>>>>>> 600813597 3
>>>>>>>>>> 600837701_1 2
>>>>>>>>>>
>>>>>>>>>> Please confirm ASAP, Thanks
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> *Pavankumar A*
>>>>>>>>>> Last Mile Operations
>>>>>>>>>>
>>>>>>>>>> *P* +971 507074205
>>>>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>>>>
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>>>>>>> --
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>>>>>>> Regards,
>>>>>>>
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>>>>>>> Last Mile Operations
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>>>> Regards,
>>>>
>>>> *Pavankumar A*
>>>> Last Mile Operations
>>>>
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>>>
>>
>> --
>>
>> Regards,
>>
>> *Pavankumar A*
>> Last Mile Operations
>>
>> *P* +971 507074205
>> *E* [email-masked] <[email-masked]>
>>
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>
>
> --
> Regards,
> Nesty John R. Pascua
> Mumzworld.com
>