Subject: Re: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud Inquiry ||SO600931495
From: "Asad ." <[email-masked]>
To: Alina D'Souza <[email-masked]>, Catalogue Data <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>
Cc: customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Thu, 6 Aug 2020 08:26:18 +0000
List-Id: <ccteam.mumzworld.com>

Hi Alina, Share with me the details of the customer and the full history as to what has went wrong? I will call the customer.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: Alina D'Souza <[email-masked]>
Date: Thursday, 6 August 2020 at 12:24 PM
To: Catalogue Data <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>
Cc: customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>
Subject: Re: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud Inquiry ||SO600931495

Hi Ekta / Shady

This is to bring to you notice Customer below, insisting to speak to Mona.

Customer placed 1st order # 600931495<https://mumzworldhelp.zendesk.com/agent/tickets/600931495> Sku :LGSF-SW006BH-config
Name: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud
The product description stated that this SnuzPouch sleep bag is 2.5 TOG (Warmth Factor) but it was only 1.0 TOH.

Anas placed a new order without the collection and the 2nd order# 600935912 was sent the same 1.0

Both the items are with the customer have raised a collection request, we tried contacting the customer however customer only insisting to spk to Mona.

@Catalogue Data<mailto:[email-masked]> @Simone van Geemen<mailto:[email-masked]> need your assistance to confirm the description.

@Naib Khan<mailto:[email-masked]> @Eugene Mugisa<mailto:[email-masked]> @Abdelmohsen basha<mailto:[email-masked]> Please arrange collection on both the CRA from the customer
CRA_AR_RE13725
CRA_AR_RE13987

Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud

Regards,
Alina

On Thu, Aug 6, 2020 at 10:15 AM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Do we have an update on this?

Kindly check and advise ASAP.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Fri, 24 Jul 2020 at 14:10, Michaela Manibo <[email-masked]<mailto:[email-masked]>> wrote:
Team,

Please check the item and the description on this item as the customer got 1 TOG instead of the 2.5 TOG
LGSF-SW006AH

https://www.mumzworld.com/en/snuzpod-pouch-designz-sleeping-bag-tog-cloud
SKU: LGSF-SW006AH

In NS, it is showing

Please advise which one is the real 2.5 TOG as the customer needs replacement.

Thanks
[Image removed by sender.]