Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Thu, 6 Aug 2020 09:49:43 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

Another similar case

No PO is from our old stock. The customer received delivery on 20th July
and reported to us on 21st July, Customer needs a replacement

Item cost value 874.65 AED

Looping @Simone van Geemen <[email-masked]>

Regards,
Alina

On Thu, Aug 6, 2020 at 9:29 AM Denmark A <[email-masked]> wrote:

> Dear Alina,
>
> Please check with the logistics team regarding PO and also add BD to
> assist us.
>
> Regards,
> Den mark
>
>
> On Thu, Aug 6, 2020 at 8:57 AM Shady Elgendy <[email-masked]> wrote:
>
>> +Abdelmohsen basha <[email-masked]>
>> ᐧ
>>
>> On Wed, Aug 5, 2020 at 5:41 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> What do you advise if no PO, I am not sure of the process in the
>>> warehouse.
>>>
>>> May be delivered from our stock
>>>
>>> Customer received delivery on 20th July and reported to us on 21st July,
>>> please confirm the same and update CRA she needs a replacement
>>>
>>> Need confirmation asap as customer is very upset
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>>
>>> On Tue, Aug 4, 2020 at 9:29 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Alina,
>>>>
>>>> This item does not have a PO. Please check
>>>>
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Tue, Aug 4, 2020 at 9:09 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Please provide an update asap
>>>>>
>>>>> Customer needs the replacement
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Tue, Jul 28, 2020 at 11:23 AM Abdul Monim <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> First of all we couldn’t find any PO reference in our system belong
>>>>>> this car seat, and we never send it like that, this car seat used for long
>>>>>> time and not like customer received and call same time.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>>> Supervisor*
>>>>>>
>>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>>> 1693
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Abdul Monim <[email-masked]>
>>>>>> *Sent:* Sunday, July 26, 2020 9:25 AM
>>>>>> *To:* 'Denmark A' <[email-masked]>
>>>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>>>> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
>>>>>> [email-masked]>; 'Abdelmohsen basha' <
>>>>>> [email-masked]>; 'Suzanne' <[email-masked]>
>>>>>> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name
>>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ok Dear send it back to our warehouse.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>>> Supervisor*
>>>>>>
>>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>>> 1693
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>>> <[email-masked]>]
>>>>>> *Sent:* Sunday, July 26, 2020 9:14 AM
>>>>>> *To:* Abdul Monim <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>>> Suzanne <[email-masked]>
>>>>>> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name
>>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Abdul,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Item is with us please accept and evaluate it furthermore.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 26, 2020 at 9:09 AM Abdul Monim <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ask your customer to send us a Photos and short video clip shows his
>>>>>> complain.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>>> Supervisor*
>>>>>>
>>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>>> 1693
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>>> *Sent:* Saturday, July 25, 2020 2:52 PM
>>>>>> *To:* Abdul Monim - Areen E&W <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>>> *Subject:* Order #600929840 // Sku :AEW-8764498140 // Name
>>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Return Reason:received_damaged_not_as_new
>>>>>> Comments :Very dusty and it’s for a baby should be scratched
>>>>>> everywhere I want. New one and the same one
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Stay HOME Stay SAFE…
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>
>> --
>>
>>