Subject: Re: KSA Tamer Returns Queries - Till Date - Red Flag
From: "Asad ." <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Zubair Wahid <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, "Hani Mustafa (R3PL)" <[email-masked]>, Ayman Albarqawi <[email-masked]>, Samer Sabri <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, Harshil Gupta <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, Pavankumar A <[email-masked]>, Vipul Arora <[email-masked]>
Date: Thu, 6 Aug 2020 05:37:38 +0000
List-Id: <ccteam.mumzworld.com>

Adding Ayman and Samer

Team, It is very shocking that we still have so many issues pending.

Hussain, are our customers waiting for their refunds because of these delays?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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From: Hussain Firoz Miyagamwala <[email-masked]>
Date: Wednesday, 5 August 2020 at 5:51 PM
To: "Raghu Nalloor (R3PL)" <[email-masked]>, Zubair Wahid <[email-masked]>, "ZAHID ABDULWAHID (3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, "Hani Mustafa (R3PL)" <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, Harshil Gupta <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, Pavankumar A <[email-masked]>, Vipul Arora <[email-masked]>
Subject: KSA Tamer Returns Queries - Till Date - Red Flag

Dear Zubair / Raghu,

I have some queries for the returns data.
Please check the below.

Query 1

Please find the attached list of orders for which I don't have any CRAs in the system, meaning these were not confirmed from your side although the courier company claims that it is 100% returned as per the AWB.
Below are the numbers from the couriers portal, you can also check it from your side.

Row Labels
Count of AWB
Naqel
284
Wimo
242
iMile
221
Aramex
107
Tamer / Careem
75
UPS
59
BarqExpress
51
Shipa
50
SMSA
42
SMSA International
35
Saee
31
TAM-KSA
18
Grand Total
1215

@Sagar Khawani<mailto:[email-masked]> Please note that this data is totally for the orders which don't have any CRAs at all, There might be many orders which are partial shipments but we had CRA for one IF only and for the other we did not have.
 We can only catch these orders once you do the Reco, So please share the file here in this Email thread if you have such cases.

@Zubair Wahid<mailto:[email-masked]> @Raghu Nalloor (R3PL)<mailto:[email-masked]> Attached file for your reference. ( The data is from Feb - Till Date ) - Please check the column name Tamer in the sheet.

Query 2

The below data is of open CRAs in system and all are returned but no confirmation from Tamer.
Attached data for your reference.

Open CRAs Comment
Count
Naqel Partial CRA, Pending confirmation from Tamer for the rest of the items in CRA
71
Returned in Tamer, No Confirmation
63
Naqel Shipment, No Confirmation
47
Partial CRA, Pending confirmation from Tamer for the rest of the items in CRA
8
Grand Total
189

Query 3

Please find the attached list of SMSA orders which I had shared last week and I did not have any confirmation yet.
This list contains many CRAs which are having missing items, Example: The CRA was supposed to be of 5 items but I got confirmation from Tamer for only 4 items.

Comment
Count
Missing item in CRA
201
NO CRA
80
Grand Total
281

Query 4

There are many orders which are lying with Tamer Team and are having wrong items, I had requested the file long back in below format but I still don't have any update.

Order Number:
AWB:
Physical SKU:
QTY:

Can I get this file soonest so that I can check with my finance on how to clear this and we can sell these items to the customers once it gets back in stocks.

Query 5

We are getting many complains from our CC team agents claiming that there are items which was supposed be in the CRA but it is not there. ( This is because I did not get confirmation from Tamer Side )
Note: I only create CRAs for those items which Tamer confirms with me.
Can you Investigate why we have many cases like this. ( I already shared one file of SMSA courier in Query 3 )

@Amir Julkarnain<mailto:[email-masked]>  @Ekta Jesswani<mailto:[email-masked]> Can you ask CC team to create one file with such cases so that Tamer can investigate.

Tamer Team,
Can we please get an estimate time on when can we clear these queries ?
We need to solve these asap and also need to have a clear process to avoid this kind of issue in future.

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