Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Shady Elgendy <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Thu, 6 Aug 2020 08:55:53 +0400
List-Id: <ccteam.mumzworld.com>

+Abdelmohsen basha <[email-masked]> Please check this case urgent
ᐧ

On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <[email-masked]> wrote:

> Hi Shady,
>
> Need your assistance this item is probably from our old stock and we do
> not have a PO for this.
>
> The item is taken in May and customer opened it now as she gave birth.
> Please advise if we can accept the return.
>
> DATE9-May-2020
> DELIVERED DATE11-May-2020
>
>
> 600849570 GT-CH79348-19DG
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
> - Cuddle & Bubble – Dusty Green
> Regards,
> Alina
>
>
> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> Was this from the damaged stock do we collect and replace it for the
>> customer?
>>
>> Regards,
>> Alina
>>
>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Alina,
>>>
>>> Regarding this we do not have Updated PO to proceed with the RMA.
>>> Please ask ekta regarding this matter.
>>>
>>> Check the below PO
>>>
>>> Customer purchased : 9-May-2020
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>>
>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> Customer is about to give birth needs the replacement asap
>>>>
>>>> Please update CRA
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>>
>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> The customer called again, wants an urgent update as she is about to
>>>>> give birth. She wants to know if she could have it or if she needs to buy
>>>>> another one.
>>>>>
>>>>> Please assist with the RMA.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]> wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly send us the RMA so we can check.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Raymond Serrano
>>>>>>
>>>>>> Sales Associate
>>>>>>
>>>>>>
>>>>>>
>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>>>>>
>>>>>>
>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>
>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>
>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>; Denmark
>>>>>> A <[email-masked]>; Alina D'Souza <[email-masked]>
>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle
>>>>>> & Bubble – Dusty Green - Order No. 600849570
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> In addition, please see the attached invoice.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer with the above-mentioned order purchased the below item
>>>>>> in May and informed that she just opened the item in preparation for her
>>>>>> delivery. The item has scratches and rust.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below images for your reference.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600849570
>>>>>>
>>>>>> GT-CH79348-19DG
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>
>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>
>>>>>> 1
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and advise ASAP.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>

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