Subject: RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE
From: <[email-masked]>
To: "'Michael Rolle'" <[email-masked]>, "'Cherry Ann Binondo'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>
Cc: "'Jayson Cimagala'" <[email-masked]>, "'Mansoor Mohammad'" <[email-masked]>, "'Hadi Abbas'" <[email-masked]>, "'Taqwa Ali'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Michaela Manibo'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Date: Wed, 5 Aug 2020 12:37:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Michael Rolle,

There is no replacement yet ? can we create a new order ?

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Michael Rolle <[email-masked]> 
Sent: Tuesday, August 4, 2020 9:03 AM
To: Cherry Ann Binondo <[email-masked]>; Mary Anne Agapito <[email-masked]>
Cc: Jayson Cimagala <[email-masked]>; Mansoor Mohammad <[email-masked]>; Hadi Abbas <[email-masked]>; Taqwa Ali <[email-masked]>; Returns.fc <[email-masked]>; Michaela Manibo <[email-masked]>; [email-masked]; customer care <[email-masked]>; Alina D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>; Denmark A <[email-masked]>
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

@Jayson Cimagala <mailto:[email-masked]>   please do the needful.

@Mary Anne Agapito <mailto:[email-masked]>   Please create a new order once the Logistic Team confirms the PO needed by the Vendor.

Best Regards,

Michael R.

  <https://mailfoogae.appspot.com/t?sender=abWljaGFlbC5yb2xsZUBtdW16d29ybGQuY29t&type=zerocontent&guid=5eb0ede4-0ccd-4d59-888f-3b020c197357> ᐧ

On Mon, Aug 3, 2020 at 3:26 PM Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

As GRV is already processed, please arrange new PO for the new item.

Regards,

Cherry

From: Cherry Ann Binondo 
Sent: Monday, August 3, 2020 1:10 PM
To: Michael Rolle <[email-masked] <mailto:[email-masked]> >; Sreekanth Chiyyarath <[email-masked] <mailto:[email-masked]> >; Mansoor Mohammad <[email-masked] <mailto:[email-masked]> >
Cc: Taqwa Ali <[email-masked] <mailto:[email-masked]> >; Hadi Abbas <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Michaela Manibo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >
Subject: RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Team,

You may arrange collection.

WAREHOUSE ADDRESS:

Al  Mazhar Distribution L.L.C

PIC: Mr. Hadi

Mob: 0097156 218 9263

P.O.BOX : 232641  Tel: 04-2572572

Opp: Ministry Of Labour Office, Behind : Sina Tyres

Compund No. 5 Store No. 3, Al Qusais Industrial Area-1, Dubai -UAE

Regards,

Cherry

From: Michael Rolle <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, August 3, 2020 12:46 PM
To: Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> >; Sreekanth Chiyyarath <[email-masked] <mailto:[email-masked]> >; Mansoor Mohammad <[email-masked] <mailto:[email-masked]> >
Cc: Taqwa Ali <[email-masked] <mailto:[email-masked]> >; Hadi Abbas <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Michaela Manibo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked]>; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Team,

Please update to proceed.

Best Regards,

Michael R.

  <https://mailfoogae.appspot.com/t?sender=abWljaGFlbC5yb2xsZUBtdW16d29ybGQuY29t&type=zerocontent&guid=43f877d0-c839-48e8-ab59-24c220af1f59> ᐧ

On Mon, Jul 27, 2020 at 2:56 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Cherry, 

Please find the attached VRA for your reference. 

Regards, 

Den mark

On Mon, Jul 27, 2020 at 2:48 PM Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

As faulty item is in service center, please process GRV for this item.

Replacement can be taken from our Warehouse.

Regards,

Cherry

From: Cherry Ann Binondo 
Sent: Monday, July 27, 2020 2:40 PM
To: Taqwa Ali <[email-masked] <mailto:[email-masked]> >; Denmark A <[email-masked] <mailto:[email-masked]> >
Cc: Returns.fc <[email-masked] <mailto:[email-masked]> >; Michaela Manibo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Sreekanth Chiyyarath <[email-masked] <mailto:[email-masked]> >
Subject: RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Team,

We received your mail July 11 and invoice date is July 1

As per these dates we based/assumed late complain from buyer.

Please send mail to us at the same date customer reported.

Kindly send item to our warehouse for the replacement.

WAREHOUSE ADDRESS:

Al  Mazhar Distribution L.L.C

PIC: Mr. Hadi

Mob: 0097156 218 9263

P.O.BOX : 232641  Tel: 04-2572572

Opp: Ministry Of Labour Office, Behind : Sina Tyres

Compund No. 5 Store No. 3, Al Qusais Industrial Area-1, Dubai -UAE

Regards,

Cherry

From: Taqwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 27, 2020 2:23 PM
To: Denmark A <[email-masked] <mailto:[email-masked]> >
Cc: Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Michaela Manibo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Sreekanth Chiyyarath <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Denmark

CM received the item on 1-jul , and she asked for the return on 3-jul 

Please replace the item 

 

Regards

Taqwa 

On Mon, Jul 27, 2020 at 2:18 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

@Radwa Ali <mailto:[email-masked]>  FYI. 

Regards, 

Den mark 

On Mon, Jul 27, 2020 at 2:07 PM Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark,

It is still with service center.

If in case, kindly note that refund is valid for item bought before 7 days else it is for warranty service only.

Regards,

Cherry

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 27, 2020 1:28 PM
To: Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> >
Cc: Returns.fc <[email-masked] <mailto:[email-masked]> >; Michaela Manibo <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Taqwa Ali <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Cherry, 

Any update regarding this issue as per customer she doesn't want repaired nor need a new one. 

Regards, 

Den mark 

On Mon, Jul 27, 2020 at 1:22 PM Taqwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team 

Please assist as CM keeps calling to follow up

Customer does not want the repaired item but a new one  

Regards

Taqwa 

 

On Sat, Jul 25, 2020 at 5:34 PM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team,

Please see below comments and update the CRA. Customer does not want the repaired item but a new one. 

Return Reason:doesnt_work_or_defective
Comments :First of all the fryer I received had traces of food int it which indicates it has been used! And not new. Any ways I cleaned it and used it and it wasn’t working. It’s faulty it shuts of after a few seconds only I get e1 message on the screen  

thanks

  <https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ> 

 

On Sat, Jul 25, 2020 at 9:26 AM Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Unit is already repaired and taken back last July 15

Please re-check.

Regards,

Cherry

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 23, 2020 7:29 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >; Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> >
Cc: Akash Himthani <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Sreekanth Chiyyarath <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Alina D'Souza' <[email-masked] <mailto:[email-masked]> >; 'Samran Iftikhar' <[email-masked] <mailto:[email-masked]> >; 'Abdelmohsen basha' <[email-masked] <mailto:[email-masked]> >
Subject: RE: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Hi  <mailto:[email-masked]> @Cherry Ann Binondo  <mailto:[email-masked]> @Denmark A,

Please update us on this issue as the customer keeps calling.

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 20, 2020 12:27 PM
To: Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> >
Cc: Akash Himthani <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Sreekanth Chiyyarath <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Cherry, 

Thank you for the updates. 

Regards, 

Den mark

On Mon, Jul 20, 2020 at 12:19 PM Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> > wrote:

Dear Denmark,

Item still in service center.

Regards,

Cherry

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, July 20, 2020 11:46 AM
To: Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> >
Cc: Akash Himthani <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Sreekanth Chiyyarath <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: Re: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Cherry, 

Kindly update us thank you. 

Regards, 

Den mark 

On Sat, Jul 11, 2020 at 5:57 PM Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Please send to service center.

Regards,

Cherry

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, July 11, 2020 5:04 PM
To: Akash Himthani <[email-masked] <mailto:[email-masked]> >; Cherry Ann Binondo <[email-masked] <mailto:[email-masked]> >; Nikhil Kumar <[email-masked] <mailto:[email-masked]> >; Rais Ahmad <[email-masked] <mailto:[email-masked]> >; Pramod Kumar Kottuvala <[email-masked] <mailto:[email-masked]> >; Vipin Varunny <[email-masked] <mailto:[email-masked]> >; Amanpreet Singh <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Alina D'Souza <[email-masked] <mailto:[email-masked]> >; Samran Iftikhar <[email-masked] <mailto:[email-masked]> >; Abdelmohsen basha <[email-masked] <mailto:[email-masked]> >
Subject: 600909619 // BLUOBND-AF400-B5 // Black+Decker - 4 litre Digital Air Fryer AerOfry - Black // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Sales invoice attached for your reference.

I used it and it wasn’t working. It’s faulty it shuts off after a few seconds only I get e1 message on the screen  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark 

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Best Regards,

Michael C. Rolle

 

-- 

Best Regards,

Michael C. Rolle