Subject: Re: Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER - 2000W Family Health Grill - Black // DAMAGED
From: Abdelmohsen basha <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Cherry Ann Binondo <[email-masked]>, Denmark A <[email-masked]>, Mansoor Mohammad <[email-masked]>, Warranty Service - Blue Ocean Global <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, Vipin Varunny <[email-masked]>, Marla Joy Laurico <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 18 Aug 2020 16:34:48 +0400
List-Id: <ccteam.mumzworld.com>

Hello Magdy,

For this case after personally inspecting the item, I see that the client
broke the item, but the client is claiming that he received it already
broker.

Please confirm receiving in damaged condition.

Item Price: AED 247.69

Thanks

On Tue, 18 Aug 2020 at 15:46, Yaseen Shaqra <[email-masked]> wrote:

> HI Abdelmohsen,
>
> Please note that the customer received the item in this condition
>
> On Tue, Aug 18, 2020 at 2:03 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> @Yaseen Shaqra <[email-masked]>  This is a customer fault he
>> broke the item, so as mentioned in the emails it's out of warranty.
>>
>> Cherry Ann, Please assist with the price of handle change.
>>
>> Thanks
>>
>> On Mon, 17 Aug 2020 at 15:56, Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> ++ @Marla Joy Laurico <[email-masked]> Kindly assist the customer
>>> asked for a full refund
>>>
>>> On Wed, Aug 12, 2020 at 10:22 AM Cherry Ann Binondo <
>>> [email-masked]> wrote:
>>>
>>>> Dear Denmark,
>>>>
>>>> It was sent and checked by service center but found out it was
>>>> physically damaged, which automatically be out of warranty.
>>>>
>>>> Please explain to customer.
>>>>
>>>> Thanks,
>>>>
>>>> Cherry
>>>>
>>>>
>>>>
>>>> [email-masked]}
>>>>
>>>> ++@Warranty Service - Blue Ocean Global <[email-masked]>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Wednesday, August 12, 2020 10:11 AM
>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Re: Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER -
>>>> 2000W Family Health Grill - Black // DAMAGED
>>>>
>>>>
>>>>
>>>> Dear Cherry,
>>>>
>>>>
>>>>
>>>> We received the item,  it seems there is no action done in this item,
>>>> still broken handle is not solved.
>>>>
>>>> Please share your feedback.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jul 26, 2020 at 9:18 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Cherry,
>>>>
>>>>
>>>>
>>>> Will dispatch today.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, Jul 26, 2020 at 9:17 AM Cherry Ann Binondo <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>> Please send to service center.
>>>>
>>>> Regards,
>>>>
>>>> Cherry
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Saturday, July 25, 2020 11:33 AM
>>>> *To:* Cherry Ann Binondo <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER - 2000W
>>>> Family Health Grill - Black // DAMAGED
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Also find the attached Sales Invoice for your reference.
>>>>
>>>>
>>>>
>>>> Customer comment : Handle is broken
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>