Subject: Re: Product inquiry - CYBEX-519000017 - SO # 600904175
From: Anas nazzal <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Maricel Sadurai <[email-masked]>, Leena <[email-masked]>, Simone van Geemen <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Tue, 18 Aug 2020 15:52:59 +0400
List-Id: <ccteam.mumzworld.com>

Dear Asad,

Please note that the customer is extremely angry and totally dissatisfied (
Sad to say this).
The customer insisted that he get A confirmation before placing the order
and will not accept any gift voucher, he will agree to have the base.

Best regards,
Anas Nazzal

On Thu, Aug 13, 2020 at 10:48 AM Asad . <[email-masked]> wrote:

> Hi Radwa, We need to apologies to the customer for the wrong information
> we gave. If customer wants to buy the item then we can source it but we
> cant source it for free. I suggest we offer a 100-150 AED gift voucher as
> an apology and good will gesture.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
> *From: *Radwa Ali <[email-masked]>
> *Date: *Wednesday, 12 August 2020 at 4:25 PM
> *To: *Ekta Jesswani <[email-masked]>
> *Cc: *Maricel Sadurai <[email-masked]>, Leena <[email-masked]>,
> Asad <[email-masked]>, Simone van Geemen <[email-masked]>, Amir
> Julkarnain <[email-masked]>, customer care <[email-masked]>
> *Subject: *Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Ekta and Leena,
>
> Any updates here ?
>
> We need to provide an update for the customer.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 12:24 PM Ekta Jesswani <[email-masked]> wrote:
>
> Looping @Leena <[email-masked]> for approval
>
>
>
> The Cybex base is available in store and we need to pick it up for this
> customer - Order 600904175
>
> The customer purchased Cybex Sirona Z i-Size Ferrari Car Seat Victory
> Black in June and was wrongly advised on live chat that the base is
> included with the car seat.
>
> He is now following up on the delivery of the base as promised.
>
>
>
> Value is *AED 1049* and the item can be sourced in Mamas & Papas
>
> Maricel, please confirm we can receive it asap.
>
>
>
> @Asad <[email-masked]> The incorrect information was given to the
> customer by a LSM agent, despite the description clearly stating the base
> is NOT included.
>
> Do we bill this to LSM?
>
>
>
> Please advise.
>
>
>
> Thanks
>
>
>
> Regards,
>
> Ekta
>
>
>
>
>
>
>
>
>
>
>
> On Tue, 11 Aug 2020 at 12:10, Maricel Sadurai <[email-masked]>
> wrote:
>
> Hi Radwa,
>
>
>
> Retail price is AED 1049.00.
>
>
>
> Thanks,
>
>
>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 12:09 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Simone,
>
> His wife is due in the next week so he is not will to wait.
>
> @Maricel Sadurai <[email-masked]> what's the cost?
>
> @Amir Julkarnain <[email-masked]>  Please confirm.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Aug 10, 2020 at 3:50 PM Simone van Geemen <[email-masked]>
> wrote:
>
> HI all,
>
>
>
> Just to let you know we are expecting our Cybex shipment to the UAE on 30
> th of August, if no delays at custom clearance. This includes the Base Z
> as well.
>
> Kind regards,
>
>
>
>
>
> *From:* Maricel Sadurai <[email-masked]>
> *Sent:* Monday, August 10, 2020 3:24 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
> [email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>
> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Radwa,
>
>
>
> I received a call from the store and was informed that the item is
> available now.
>
>
>
> Please let me know how to proceed on this.
>
>
>
> Please note also that we can't source an item if the price is above
> AED150.00 unless it is approved by Leena.
>
>
>
> Regards,
>
>
>
>
>
>
>
> On Sat, Aug 8, 2020 at 1:22 PM Maricel Sadurai <[email-masked]>
> wrote:
>
> Hi Radwa,
>
>
>
> As per the store they did not receive the item in their shipment.
>
>
>
> Regards,
>
>
>
>
>
>
>
> On Fri, Aug 7, 2020 at 12:32 PM <[email-masked]> wrote:
>
> Hi Maricel ,
>
> Any updates ?
>
>
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Maricel Sadurai <[email-masked]>
> *Sent:* Thursday, July 23, 2020 1:20 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Radwa,
>
>
>
> As per the store they didn't receive yet their shipment.
>
>
>
> Regards,
>
>
>
>
>
>
>
> On Wed, Jul 22, 2020 at 12:18 PM <[email-masked]> wrote:
>
> Hi Maricel,
>
> Any updates on this case ?
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Maricel Sadurai <[email-masked]>
> *Sent:* Tuesday, July 14, 2020 8:00 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Amir Julkarnain <[email-masked]>; Simone van Geemen <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Radwa,
>
>
>
> Had tried to check in retail store but unfortunately its out of stock.
>
>
>
> One store confirmed that they are expecting a shipment within this week
> and I informed them to give me an update once they received the product.
>
>
>
> Regards,
>
>
>
>
>
> On Tue, Jul 14, 2020 at 6:37 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Maricel,
>
> Either of them is compatible with the item.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jul 14, 2020 at 5:14 PM Maricel Sadurai <[email-masked]>
> wrote:
>
> Hi Radwa,
>
>
>
> Sorry I missed your email.
>
>
>
> As per my understanding you required the Cybex Base -Z or Base Z one ,
> kindly confirm?
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
>
>
> On Tue, Jul 14, 2020 at 4:10 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Maricel,
>
> Please advise ?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 30, 2020 at 6:36 PM <[email-masked]> wrote:
>
> Hi Maricel,
>
> Can we source either of the bases mentioned in  the thread ?
>
>
>
> Base Z or Base Z-One
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Simone van Geemen <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 5:06 PM
> *To:* Sonja Strittmatter <[email-masked]>; Radwa Ali
> <[email-masked]>
> *Cc:* Osmat El Mourad <[email-masked]>; customer care <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Sonja,
>
> Thanks for the clarification for our team.
>
>
>
>
>
> We’ll discuss pick up of our pending shipment separately on the existing
> email trail.
>
>
>
> Regards,
>
>
>
>
>
> *From:* Sonja Strittmatter <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 5:02 PM
> *To:* Radwa Ali <[email-masked]>
> *Cc:* Simone van Geemen <[email-masked]>; Osmat El Mourad <
> [email-masked]>; customer care <[email-masked]>;
> Amir Julkarnain <[email-masked]>
> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Dear all,
>
>
>
> please see my answers below, written in Blue.
>
> For further questions we stay at your disposal.
>
>
>
> Best Regards
>
> Sonja
>
>
>
> *Von:* Osmat El Mourad <[email-masked]>
> *Gesendet:* Dienstag, 30. Juni 2020 14:43
> *An:* Sonja Strittmatter <[email-masked]>
> *Cc:* Simone van Geemen <[email-masked]>; customer care <
> [email-masked]>; Amir Julkarnain <[email-masked]>; Radwa Ali <
> [email-masked]>
> *Betreff:* RE: Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> Hi Sonja,
>
>
>
> Hope all is fine,
>
>
>
> Please can you look quickly at the below email and let me know:
>
>
>
>    - If there is any Base is compatible with the Sirona Z i-Size
>
> Sonja: Base Z or Base Z-One (without rotating function) will work with the
> Sirona Z
>
>    - When will have their next order with the Base and when it’s expected
>    to arrive to Dubai
>
> Sonja: The Base Z for your back order # 535961 are already available – we
> are waiting for some other items to come to prepare full shipment.
> Therefore it would be possible to arrange pickup for express
> shipment/airfreight with a few pieces without problems. Just let me know if
> you´re interested in to arrange pickup for a few upfront and it can be
> organized at short notice.
>
>
>
> Thank you,
>
> Osmat
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 2:40 PM
> *To:* Osmat El Mourad <[email-masked]>
> *Cc:* Simone van Geemen <[email-masked]>; customer care <
> [email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Product inquiry - CYBEX-519000017 - SO # 600904175
>
>
>
> *Caution! *External E-mail *注意**! **外部**邮件*
>
> Hi Osmat,
>
>
>
> Appreciate your support with the issue below.
>
> We have a customer who purchased the item (Cybex - Sirona Z i-Size Ferrari
> Car Seat - Victory Black ) and he was advised by mistake that it comes with
> the base.
>
> Please advise as the base is out of stock everywhere, if there is not
> other base compatible with the item so we can recommend it.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
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>
>
> Disclaimer: This message (including attachments, if any) is confidential
> and may be privileged. If you have received this message by mistake, please
> notify the sender by return e-mail and delete this message (including
> attachments, if any). Any unauthorized use or dissemination of this message
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> Before opening attachments, please check them for viruses and defects.
> While our company has safeguards in place to minimize the risks, we will
> not be responsible for any viruses or defects in emails or their
> attachments emanating from either within or outside our company. We reserve
> the right to monitor and review the content of all messages sent to or from
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> --
>
>
>
>
>
> --
>
> *Regards, *
>
>
>
>
>