Subject: Re: Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER - 2000W Family Health Grill - Black // DAMAGED
From: Abdelmohsen basha <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Cherry Ann Binondo <[email-masked]>
Cc: Denmark A <[email-masked]>, Mansoor Mohammad <[email-masked]>, Warranty Service - Blue Ocean Global <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Sreekanth Chiyyarath <[email-masked]>, Vipin Varunny <[email-masked]>, Marla Joy Laurico <[email-masked]>
Date: Tue, 18 Aug 2020 14:03:19 +0400
List-Id: <ccteam.mumzworld.com>

@Yaseen Shaqra <[email-masked]>  This is a customer fault he broke
the item, so as mentioned in the emails it's out of warranty.

Cherry Ann, Please assist with the price of handle change.

Thanks

On Mon, 17 Aug 2020 at 15:56, Yaseen Shaqra <[email-masked]> wrote:

> ++ @Marla Joy Laurico <[email-masked]> Kindly assist the customer
> asked for a full refund
>
> On Wed, Aug 12, 2020 at 10:22 AM Cherry Ann Binondo <
> [email-masked]> wrote:
>
>> Dear Denmark,
>>
>> It was sent and checked by service center but found out it was physically
>> damaged, which automatically be out of warranty.
>>
>> Please explain to customer.
>>
>> Thanks,
>>
>> Cherry
>>
>>
>>
>> [email-masked]}
>>
>> ++@Warranty Service - Blue Ocean Global <[email-masked]>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, August 12, 2020 10:11 AM
>> *To:* Cherry Ann Binondo <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER -
>> 2000W Family Health Grill - Black // DAMAGED
>>
>>
>>
>> Dear Cherry,
>>
>>
>>
>> We received the item,  it seems there is no action done in this item,
>> still broken handle is not solved.
>>
>> Please share your feedback.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Sun, Jul 26, 2020 at 9:18 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Cherry,
>>
>>
>>
>> Will dispatch today.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 26, 2020 at 9:17 AM Cherry Ann Binondo <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Please send to service center.
>>
>> Regards,
>>
>> Cherry
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Saturday, July 25, 2020 11:33 AM
>> *To:* Cherry Ann Binondo <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order # 600924098 // BLUO-CG2000-B5 // BLACK+DECKER - 2000W
>> Family Health Grill - Black // DAMAGED
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the attached Sales Invoice for your reference.
>>
>>
>>
>> Customer comment : Handle is broken
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>