Subject: Re: Urgent: Need confirmation - Reship/CRA
From: Pankaj Mahey <[email-masked]>
To: Nada Issa <[email-masked]>
Cc: Nesty John Pascua <[email-masked]>, Pavankumar A <[email-masked]>, Mark Balais <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>, Ronald Gaviola <[email-masked]>, Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Radwa Ali <[email-masked]>, Rodina Magdy <[email-masked]>, Anne D’souza <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Tue, 18 Aug 2020 09:57:08 +0400
List-Id: <ccteam.mumzworld.com>

@Nada Issa <[email-masked]>

Any update on these shipment?

Please advise

Thanks
Pankaj

On Mon, Aug 17, 2020 at 9:51 AM Pankaj Mahey <[email-masked]> wrote:

> Dear Nada,
>
> Please Confirm with CX, Update on below shipments, Reship / CRA?
>
> AWB # Order # NO OF PIECES
> 6702678581 600822367 1
> 1964831433 600887884 1
>
> Thanks
> Pankaj
>
> On Mon, Aug 17, 2020 at 9:46 AM Pankaj Mahey <[email-masked]> wrote:
>
>> @Returns.fc <[email-masked]>  @Mark Anthony Laraga
>> <[email-masked]>
>>
>> we are sent to you for cancel  because these are already refunded.
>>
>>
>> AWB # Order # Correct order #  Date NO OF PIECES AMOUNT Status Receiver
>> Payment
>> 2175783912 700240922   44047 1 10 With Returns Govinda Subedi Paid
>> 4481233842 200281515_2   44049 2 41.27 With Returns Govinda Subedi Paid
>> 7739725545 700237608   44058 1   With Returns Govinda Subedi Paid
>> 1530152190 600854156   44058 1   With Returns Nesty Paid
>>
>> On Sun, Aug 16, 2020 at 9:53 PM Nada Issa <[email-masked]> wrote:
>>
>>> Dear Pankaj,
>>>
>>> 600822367
>>>
>>> No answer from the customer
>>>
>>> 700240922
>>>
>>> Cancel and refund
>>>
>>> 200281515_2
>>>
>>> Cancel and refund
>>>
>>> 600887884
>>>
>>> No answer from the customer
>>>
>>> 700237608
>>>
>>> Cancel and refund
>>>
>>> 600854156
>>>
>>> Already refunded
>>>
>>> Regards,
>>> Nada
>>>
>>> On Sat, Aug 15, 2020 at 1:47 PM Pankaj Mahey <[email-masked]>
>>> wrote:
>>>
>>>> Dear NADA,
>>>>
>>>> Please ignore previous mail.
>>>>
>>>> This is the correct one and update on below shipments, Reship / CRA?
>>>>
>>>>
>>>> AWB # Order # NO OF PIECES
>>>> 6702678581 600822367 1
>>>> 2175783912 700240922 1
>>>> 4481233842 200281515_2 2
>>>> 1964831433 600887884 1
>>>> 7739725545 700237608 1
>>>> 1530152190 600854156 1
>>>> Thanks
>>>> Pankaj
>>>>
>>>> On Sat, Aug 15, 2020 at 10:35 AM Pankaj Mahey <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Nada,
>>>>>
>>>>> Please update on below shipments, Reship / CRA?
>>>>>
>>>>>
>>>>>
>>>>> Order # NO OF PIECES
>>>>> 600822367 1
>>>>> 700240922 1
>>>>> 600905353 1
>>>>> 200281515_2 2
>>>>> 600887884 1
>>>>> Thanks & Regards
>>>>> Pankaj
>>>>>
>>>>> On Thu, Aug 13, 2020 at 5:40 PM Nesty John Pascua <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Michael Rolle <[email-masked]> ,
>>>>>>
>>>>>> Please create CRA for the below, please confirm once receipt
>>>>>>
>>>>>> Order # DHL AWB NO OF PIECES Status
>>>>>> 600838597 4021024324 1  refund
>>>>>> 600820034 8504205242 1 refund
>>>>>> 600799123 3801546394 1 refund
>>>>>> 600877382 1530156456 1 Replacement order 600924043 placed
>>>>>> 600906822 1149776471 1 already refunded
>>>>>> 600799717 1530161065 1 refund
>>>>>> 600789007 2783829156 1 refund
>>>>>> 600905353 2521025452 1 The customer wants a replacement for the
>>>>>> damaged item
>>>>>> 600824887 1093238366 1 refund
>>>>>> regards,
>>>>>> Nesty
>>>>>>
>>>>>> On Wed, Aug 12, 2020 at 5:24 PM Pavankumar A <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Nesty John Pascua <[email-masked]> FYI,
>>>>>>>
>>>>>>> On Wed, Aug 12, 2020 at 5:09 PM Nada Issa <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> 600838597
>>>>>>>>
>>>>>>>>  refund
>>>>>>>>
>>>>>>>> 600820034
>>>>>>>>
>>>>>>>> refund
>>>>>>>>
>>>>>>>> 600799123
>>>>>>>>
>>>>>>>> refund
>>>>>>>>
>>>>>>>> 600877382
>>>>>>>>
>>>>>>>> Replacement order *600924043 *placed
>>>>>>>>
>>>>>>>> 700237608
>>>>>>>>
>>>>>>>> Cancel and refund
>>>>>>>>
>>>>>>>> 600830477
>>>>>>>>
>>>>>>>> reship
>>>>>>>>
>>>>>>>> 600906822
>>>>>>>>
>>>>>>>> already refunded
>>>>>>>>
>>>>>>>> 600799717
>>>>>>>>
>>>>>>>> refund
>>>>>>>>
>>>>>>>> 700239087
>>>>>>>>
>>>>>>>> reship
>>>>>>>>
>>>>>>>> 600789007
>>>>>>>>
>>>>>>>> refund
>>>>>>>>
>>>>>>>> 700240922
>>>>>>>>
>>>>>>>>  Waiting for a reply from the customer
>>>>>>>>
>>>>>>>> 600822367
>>>>>>>>
>>>>>>>> Waiting for a reply from the customer
>>>>>>>>
>>>>>>>> 600905353
>>>>>>>>
>>>>>>>> The customer wants a replacement for the damaged item
>>>>>>>>
>>>>>>>> 200281515_2
>>>>>>>>
>>>>>>>> Waiting for a reply from the customer
>>>>>>>>
>>>>>>>> 600824887
>>>>>>>>
>>>>>>>> refund
>>>>>>>>
>>>>>>>> 600887884
>>>>>>>>
>>>>>>>> Waiting for a reply from the customer
>>>>>>>>
>>>>>>>> On Wed, Aug 12, 2020 at 1:15 PM Pavankumar A <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Nada,
>>>>>>>>>
>>>>>>>>> Please update on below shipments, Reship / CRA?
>>>>>>>>>
>>>>>>>>> Order # NO OF PIECES
>>>>>>>>> 600838597 1
>>>>>>>>> 600820034 1
>>>>>>>>> 600799123 1
>>>>>>>>> 600877382 1
>>>>>>>>> 700237608 1
>>>>>>>>> 600830477 1
>>>>>>>>> 600906822 1
>>>>>>>>> 600799717 1
>>>>>>>>> 700239087 1
>>>>>>>>> 600822367 1
>>>>>>>>> 600789007 1
>>>>>>>>> 700240922 1
>>>>>>>>> 600905353 1
>>>>>>>>> 200281515_2 2
>>>>>>>>> 600824887 1
>>>>>>>>> 600887884 1
>>>>>>>>>
>>>>>>>>> Please confirm urgent, Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Aug 9, 2020 at 5:02 PM Mark Anthony Laraga <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> 600816364 with CRAMUMZ_DXB13333 created 09/08/2020
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Aug 9, 2020 at 2:42 PM Nesty John Pascua <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Pankaj Mahey <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>> please reship the below order
>>>>>>>>>>>
>>>>>>>>>>> 700236374
>>>>>>>>>>>
>>>>>>>>>>>  reship
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> regards,
>>>>>>>>>>> Nesty
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 9, 2020 at 2:34 PM Nesty John Pascua <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Mark,
>>>>>>>>>>>>
>>>>>>>>>>>> Please Create CRA for the below order
>>>>>>>>>>>>
>>>>>>>>>>>> 600816364
>>>>>>>>>>>>
>>>>>>>>>>>> Cancel and refund
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> regards,
>>>>>>>>>>>> Nesty
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 9, 2020 at 12:31 PM Nada Issa <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> 600816364
>>>>>>>>>>>>>
>>>>>>>>>>>>> Cancel and refund
>>>>>>>>>>>>>
>>>>>>>>>>>>> 700236374
>>>>>>>>>>>>>
>>>>>>>>>>>>>  reship
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 11:08 AM Mark Anthony Laraga <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Pavan,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Received and please check the update below.
>>>>>>>>>>>>>> SO#  CRA QTY Status
>>>>>>>>>>>>>> 700235633 CRAMUMZ_DXB13298 9 Good
>>>>>>>>>>>>>> 600844292 CRA_AR_RE13348 1 Wrong item
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Mark Twain Balais
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 10:28 AM Pavankumar A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Michael and Denmark,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please confirm after received below shipments, Thanks
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 700235633 Cancel
>>>>>>>>>>>>>>> 600844292 Cancel
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, Aug 8, 2020 at 5:28 PM Nada Issa <[email-masked]>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> #600844292 already refunded
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Sat, Aug 8, 2020 at 4:48 PM Ronald Gaviola <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> <Correction>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Pavankumar A <[email-masked]> 600887884 - This
>>>>>>>>>>>>>>>>> is not yet returned to us.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Ronald
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 10:24 PM Pavankumar A <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Dear Ekta,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Below shipments are returned by DHL, We can reship with
>>>>>>>>>>>>>>>>>> other couriers but the time is passed, So please confirm with customers
>>>>>>>>>>>>>>>>>> still they want this shipments, we will reship, If the customer doesn't
>>>>>>>>>>>>>>>>>> want shipment, We will cancel and will create CRA for those.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Order ID Pcs
>>>>>>>>>>>>>>>>>> 700243055 2
>>>>>>>>>>>>>>>>>> 200281515_2 2
>>>>>>>>>>>>>>>>>> 700236818 1
>>>>>>>>>>>>>>>>>> 600887884 1
>>>>>>>>>>>>>>>>>> 700236374 1
>>>>>>>>>>>>>>>>>> 600900739 2
>>>>>>>>>>>>>>>>>> 600915877 1
>>>>>>>>>>>>>>>>>> 700240922 1
>>>>>>>>>>>>>>>>>> 600844292 1
>>>>>>>>>>>>>>>>>> 600813597 3
>>>>>>>>>>>>>>>>>> 600837701_1 2
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please confirm ASAP, Thanks
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Pavankumar A*
>>>>>>>>>>>>>>>>>> Last Mile Operations
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *P* +971 507074205
>>>>>>>>>>>>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>>>>>>>>>>>>
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>>>>>