Subject: Re: AWB update 100150748_2
From: Radwa Ali <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Pankaj Mahey <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Mon, 17 Aug 2020 16:11:18 +0400
List-Id: <ccteam.mumzworld.com>

Hi @Pankaj Mahey <[email-masked]> , As per Ronald's email please
update the lost/damaged list so we can refund.

@Sagar Khawani <[email-masked]>  and @Shajeeb Cheriyath
<[email-masked]>  we will create the refund escalation. please treat
it as an urgent matter.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Mon, Aug 10, 2020 at 5:54 PM Ronald Gaviola <[email-masked]> wrote:

> +Pankaj Mahey <[email-masked]>
>
> Please update here and add the lost tracker to be charged to night shift
> sorters.
>
>
>
> Regards,
> Ronald
>
>
> On Mon, Aug 10, 2020 at 5:39 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team.
>>
>> Any update on this?
>>
>> The customer is calling again and asking for a refund.
>>
>> Please advise.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Aug 6, 2020 at 5:55 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> +Pavankumar A <[email-masked]> +Pankaj Mahey
>>> <[email-masked]>
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Thu, Aug 6, 2020 at 4:49 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we know what had happened on this order, please?
>>>>
>>>> Has this been dispatched?
>>>>
>>>> Please cancel the order and create the CRA, the customer is
>>>> extremely furious and wants a refund asp.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jul 16, 2020 at 4:31 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> May we have an update on this, please?
>>>>>
>>>>> The customer doesn't want the order anymore, wants her money back.
>>>>>
>>>>> Please cancel this order and create the CRA.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 12, 2020 at 4:42 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Kindly confirm the AWB for 100150748_2 urgently.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmkwKpGttY8A089ooZgyER1xH_u1jVd3%2BSFNEWGw%2BYoZg%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>