Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Naib Khan <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, Road Rider Customer Support <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Mon, 17 Aug 2020 13:10:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdelmohsen,

Please ignore the previous email.

Item collected yesterday By Road Rider.

@Road Rider Customer Support <[email-masked]> please return Today.

Regards.
Naib

On Mon, 17 Aug 2020 at 13:04, Abdelmohsen basha <[email-masked]> wrote:

> Hello Naib,
>
> Please send the item with handover email.
>
> Thanks
>
> On Mon, 17 Aug 2020 at 12:39, Naib Khan <[email-masked]> wrote:
>
>> Hi Shady,
>>
>> Collected and handed over to the return team.
>>
>>
>> Regards.
>> Naib
>>
>>
>> On Mon, 17 Aug 2020 at 12:17, Shady Elgendy <[email-masked]> wrote:
>>
>>> Reminder !!
>>>
>>> @Naib Khan <[email-masked]> Please advise
>>> ᐧ
>>>
>>> On Sun, Aug 16, 2020 at 7:41 AM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>>> @Rukhsana .. What is the update here?
>>>> Is this closed?
>>>> ᐧ
>>>>
>>>> On Thu, Aug 13, 2020 at 9:17 AM Rukhsana Zafar <
>>>> [email-masked]> wrote:
>>>>
>>>>> On 13-08-2020 08:57 AM, Naib Khan wrote:
>>>>>
>>>>> +Road Rider Customer Support <[email-masked]> +Road Rider
>>>>> <[email-masked]> +Muhammad Ayoub <[email-masked]>
>>>>>
>>>>> Please collect today without fail ASAP.
>>>>>
>>>>> CRA_AR_RE12999
>>>>>
>>>>>
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>> On Thu, 13 Aug 2020 at 08:54, Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> Hi Shady,
>>>>>>
>>>>>> Collected and handed over to the returned Team.
>>>>>>
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>> On Thu, 13 Aug 2020 at 08:47, Shady Elgendy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Naib Khan <[email-masked]> Is this done?
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Wed, Aug 12, 2020 at 10:45 AM Abdelmohsen basha <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @naib pkease arrange the collection today
>>>>>>>>
>>>>>>>> On Wed, 12 Aug 2020, 10:38 am Alina D'Souza, <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Abdelmohsen / Naib,
>>>>>>>>>
>>>>>>>>> Arrange collection asap. CRA IS refunded as the replacement item
>>>>>>>>> was reshipped, customer does not want the replacement
>>>>>>>>>
>>>>>>>>> *Cannot create another CRA,* a replacement was provided however
>>>>>>>>> the customer was refunded as its defective again
>>>>>>>>>
>>>>>>>>> SHEET IS updated twice as i mentioned above please collect asap
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>> On Wed, Aug 12, 2020 at 9:43 AM Abdelmohsen basha <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Sorry for the inconvenience, this CRA is mentioned twice on the
>>>>>>>>>> tracker, on netsuite is already refunded.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>> On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Naib,
>>>>>>>>>>>
>>>>>>>>>>> As per tracker item still on collection initiated phase and
>>>>>>>>>>> still I have no hand over email mentioning this CRA, Item still with
>>>>>>>>>>> lastmile team.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>>
>>>>>>>>>>> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Radwa,
>>>>>>>>>>>>
>>>>>>>>>>>> Item collected and handed over to the return team confirmed.
>>>>>>>>>>>>
>>>>>>>>>>>> @Abdelmohsen basha <[email-masked]> please assist.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards.
>>>>>>>>>>>> Naib
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi @Mohamed Magdy <[email-masked]>,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise what's the status.
>>>>>>>>>>>>>
>>>>>>>>>>>>> The CRA is refunded and the item is not picked up.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From:* Rukhsana Zafar <[email-masked]>
>>>>>>>>>>>>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>>>>>>>>>>>>> *To:* Alina D'Souza <[email-masked]>
>>>>>>>>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>>>>>>>>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>>>>>>>>>>>> Eugene Mugisa <[email-masked]>; Angeli Fontillas <
>>>>>>>>>>>>> [email-masked]>; Shady Elgendy <[email-masked]>;
>>>>>>>>>>>>> Returns.fc <[email-masked]>; Denmark A <
>>>>>>>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>>>>>>>> Radwa Ali <[email-masked]>
>>>>>>>>>>>>> *Subject:* Re: Urgent collection - SO# 600906571 -
>>>>>>>>>>>>> CRA_AR_RE12999
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Naib.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please arrange collection
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Mohamed Magdy <[email-masked]> please advise the item
>>>>>>>>>>>>> not collected CRA is refunded cant create another CRA
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Eugene and Naib,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> The refund is pending because of this issue. The customer is
>>>>>>>>>>>>> extremely upset until now he hasn't received his money back
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please ensure the item will be collected tomorrow without any
>>>>>>>>>>>>> fail.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Naib / EUgene,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Arrange collection asap. CRA IS refunded
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Cannot create another CRA, a replacement was provided however
>>>>>>>>>>>>> the customer was refunded as its defective again
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> SHEET IS updated please collect asap
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please check on this, customer is following up on the refund
>>>>>>>>>>>>> and saying that item is still not collected until now but CRA has been
>>>>>>>>>>>>> refunded.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> We need to raise refund escalation asap.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please check on this, the customer is following up on
>>>>>>>>>>>>> refund and the item is still not collected but CRA is already refunded?
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please push the collection tomorrow without fail .
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> SHIP TO
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>>>>>>> Musadique Shaikh
>>>>>>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>>>>>>> Villa 6, flat 102
>>>>>>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>>>
>>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>>>>>>> Mushrif
>>>>>>>>>>>>>
>>>>>>>>>>>>> SHIP PHONE
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>>> 971501290010
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi @[email-masked] <[email-masked]>,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please arrange for this pick up tyo be done today or tomorrow
>>>>>>>>>>>>> maximum as it has been pending for too long
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> SHIP TO
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>>>>>>> Musadique Shaikh
>>>>>>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>>>>>>> Villa 6, flat 102
>>>>>>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>>>
>>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>>>>>>> Mushrif
>>>>>>>>>>>>>
>>>>>>>>>>>>> SHIP PHONE
>>>>>>>>>>>>> <#m_1116264675042527358_m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>>> 971501290010
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> We will check and we will do the needful
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Priyanka Jadhav*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Operations Cum Sales Coordinator
>>>>>>>>>>>>> + 971 565268107
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>> Dear Team,
>>>>>
>>>>> Greeting of the day,
>>>>>
>>>>> We will collect the shipment ASAP.
>>>>> --
>>>>> *Priyanka Jadhav*
>>>>> Operations Cum Sales Coordinator
>>>>> + 971 565268107
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>>
>>>