Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Abdelmohsen basha <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Mon, 17 Aug 2020 13:03:56 +0400
List-Id: <ccteam.mumzworld.com>

Hello Naib,

Please send the item with handover email.

Thanks

On Mon, 17 Aug 2020 at 12:39, Naib Khan <[email-masked]> wrote:

> Hi Shady,
>
> Collected and handed over to the return team.
>
>
> Regards.
> Naib
>
>
> On Mon, 17 Aug 2020 at 12:17, Shady Elgendy <[email-masked]> wrote:
>
>> Reminder !!
>>
>> @Naib Khan <[email-masked]> Please advise
>> ᐧ
>>
>> On Sun, Aug 16, 2020 at 7:41 AM Shady Elgendy <[email-masked]>
>> wrote:
>>
>>> @Rukhsana .. What is the update here?
>>> Is this closed?
>>> ᐧ
>>>
>>> On Thu, Aug 13, 2020 at 9:17 AM Rukhsana Zafar <[email-masked]>
>>> wrote:
>>>
>>>> On 13-08-2020 08:57 AM, Naib Khan wrote:
>>>>
>>>> +Road Rider Customer Support <[email-masked]> +Road Rider
>>>> <[email-masked]> +Muhammad Ayoub <[email-masked]>
>>>>
>>>> Please collect today without fail ASAP.
>>>>
>>>> CRA_AR_RE12999
>>>>
>>>>
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>> On Thu, 13 Aug 2020 at 08:54, Naib Khan <[email-masked]> wrote:
>>>>
>>>>> Hi Shady,
>>>>>
>>>>> Collected and handed over to the returned Team.
>>>>>
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>> On Thu, 13 Aug 2020 at 08:47, Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Naib Khan <[email-masked]> Is this done?
>>>>>> ᐧ
>>>>>>
>>>>>> On Wed, Aug 12, 2020 at 10:45 AM Abdelmohsen basha <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @naib pkease arrange the collection today
>>>>>>>
>>>>>>> On Wed, 12 Aug 2020, 10:38 am Alina D'Souza, <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Abdelmohsen / Naib,
>>>>>>>>
>>>>>>>> Arrange collection asap. CRA IS refunded as the replacement item
>>>>>>>> was reshipped, customer does not want the replacement
>>>>>>>>
>>>>>>>> *Cannot create another CRA,* a replacement was provided however
>>>>>>>> the customer was refunded as its defective again
>>>>>>>>
>>>>>>>> SHEET IS updated twice as i mentioned above please collect asap
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>> On Wed, Aug 12, 2020 at 9:43 AM Abdelmohsen basha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Sorry for the inconvenience, this CRA is mentioned twice on the
>>>>>>>>> tracker, on netsuite is already refunded.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Naib,
>>>>>>>>>>
>>>>>>>>>> As per tracker item still on collection initiated phase and still
>>>>>>>>>> I have no hand over email mentioning this CRA, Item still with lastmile
>>>>>>>>>> team.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Radwa,
>>>>>>>>>>>
>>>>>>>>>>> Item collected and handed over to the return team confirmed.
>>>>>>>>>>>
>>>>>>>>>>> @Abdelmohsen basha <[email-masked]> please assist.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards.
>>>>>>>>>>> Naib
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi @Mohamed Magdy <[email-masked]>,
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise what's the status.
>>>>>>>>>>>>
>>>>>>>>>>>> The CRA is refunded and the item is not picked up.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Rukhsana Zafar <[email-masked]>
>>>>>>>>>>>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>>>>>>>>>>>> *To:* Alina D'Souza <[email-masked]>
>>>>>>>>>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>>>>>>>>>>>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>>>>>>>>>>>> Eugene Mugisa <[email-masked]>; Angeli Fontillas <
>>>>>>>>>>>> [email-masked]>; Shady Elgendy <[email-masked]>;
>>>>>>>>>>>> Returns.fc <[email-masked]>; Denmark A <
>>>>>>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>>>>>>> Radwa Ali <[email-masked]>
>>>>>>>>>>>> *Subject:* Re: Urgent collection - SO# 600906571 -
>>>>>>>>>>>> CRA_AR_RE12999
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Naib.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please arrange collection
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> @Mohamed Magdy <[email-masked]> please advise the item
>>>>>>>>>>>> not collected CRA is refunded cant create another CRA
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> Alina
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Eugene and Naib,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The refund is pending because of this issue. The customer is
>>>>>>>>>>>> extremely upset until now he hasn't received his money back
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please ensure the item will be collected tomorrow without any
>>>>>>>>>>>> fail.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>>
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Naib / EUgene,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Arrange collection asap. CRA IS refunded
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Cannot create another CRA, a replacement was provided however
>>>>>>>>>>>> the customer was refunded as its defective again
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> SHEET IS updated please collect asap
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> Alina
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please check on this, customer is following up on the refund
>>>>>>>>>>>> and saying that item is still not collected until now but CRA has been
>>>>>>>>>>>> refunded.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> We need to raise refund escalation asap.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please check on this, the customer is following up on
>>>>>>>>>>>> refund and the item is still not collected but CRA is already refunded?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please push the collection tomorrow without fail .
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> SHIP TO
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>>>>>> Musadique Shaikh
>>>>>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>>>>>> Villa 6, flat 102
>>>>>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>>
>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>>>>>> Mushrif
>>>>>>>>>>>>
>>>>>>>>>>>> SHIP PHONE
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>> 971501290010
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi @[email-masked] <[email-masked]>,
>>>>>>>>>>>>
>>>>>>>>>>>> Please arrange for this pick up tyo be done today or tomorrow
>>>>>>>>>>>> maximum as it has been pending for too long
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> SHIP TO
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>>>>>>>>>> Musadique Shaikh
>>>>>>>>>>>> 23 street, near jazeera kindergarden
>>>>>>>>>>>> Villa 6, flat 102
>>>>>>>>>>>> Abu Dhabi ABU DHABI 45333
>>>>>>>>>>>> United Arab Emirates Map
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>>
>>>>>>>>>>>> SHIP AREA
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>>>>>>>>>> Mushrif
>>>>>>>>>>>>
>>>>>>>>>>>> SHIP PHONE
>>>>>>>>>>>> <#m_7471497529571066621_m_-731113372908067510_m_8673862978711700454_m_-3039413046020777467_m_5975066326310731633_m_-1015214580650458992_m_-3575091124991075479_m_7571502726859243764_m_-2032567136242231914_m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>>>>>>>>> 971501290010
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Regards,*
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *Angeli Fontillas*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>
>>>>>>>>>>>> We will check and we will do the needful
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> *Priyanka Jadhav*
>>>>>>>>>>>>
>>>>>>>>>>>> Operations Cum Sales Coordinator
>>>>>>>>>>>> + 971 565268107
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>> Dear Team,
>>>>
>>>> Greeting of the day,
>>>>
>>>> We will collect the shipment ASAP.
>>>> --
>>>> *Priyanka Jadhav*
>>>> Operations Cum Sales Coordinator
>>>> + 971 565268107
>>>>
>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>