Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: Abdelmohsen basha <[email-masked]>
To: Maricris <[email-masked]>
Cc: Arjun <[email-masked]>, Abel <[email-masked]>, [email-masked], [email-masked], Nikil <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 17 Aug 2020 10:30:48 +0400
List-Id: <ccteam.mumzworld.com>

@Maricris <[email-masked]>  Thanks for your cooperation

@Denmark A <[email-masked]>  @Kenneth Nwaso
<[email-masked]> please arrange shipment to vendor

On Mon, 17 Aug 2020 at 09:33, Maricris <[email-masked]> wrote:

> Hi Basha,
>
>
>
> As I mentioned in my previous email, we don’t have available stock. Since
> we have a good business relationship, we will consider this matter for now.
> Please send back the item in our warehouse and we will try to do the
> reparation.
>
>
>
> @Arjun/Nikil,
>
> Kindly do the reparation once you received the item.
>
>
>
> Thanks.
>
>
>
> *BEST REGARDS**...*?
>
> *Maricris Pati*
>
>
>
>
>
>
> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot #
> C.22 Dubai Production City , opp Sign Work |
>
> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
> 2476799  | Mobile : +971 566454542
>
> www.algt-me.com
>
>
>
> P *Save a tree. Please don't print this e-mail unless it's really
> necessary*
>
>
>
>
>
>
>
> *From:* Abdelmohsen basha [mailto:[email-masked]]
> *Sent:* Sunday, August 16, 2020 10:29 PM
> *To:* Maricris <[email-masked]>; Arjun <[email-masked]>; Abel <
> [email-masked]>; [email-masked]; [email-masked]
> *Cc:* Returns.fc <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Denmark A <[email-masked]>; customer care <[email-masked]>;
> Alina D'Souza <[email-masked]>
> *Subject:* Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike
> Evo Plus 3-in-1 // Defective
>
>
>
> Dear All,
>
>
>
> As per the emails sequence, looking forward for your cooperation to fix
> the item, please check what exceptions can be done and feed me back.
>
>
>
> Thanks
>
>
>
> On Sun, 16 Aug 2020 at 17:53, Alina D'Souza <[email-masked]> wrote:
>
> Hi Abdelmohsen,
>
>
>
> Customer needs the item to be repaired or replacement
>
>
>
> She received a gift hence and opened late, is there any chance we can
> repair this.
>
>
>
> Please do not ship the item customer has gone to the complaint , please
> check if can do anything for the customer
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
> On Sun, Aug 16, 2020 at 3:47 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Abdelmohsen,
>
>
>
> Waiting for the confirmation please allow 24 hrs
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, Aug 13, 2020 at 8:39 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Alina,
>
>
>
> Please advise when we shall ship the item back to the customer.
>
>
>
> Thanks
>
>
>
> On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Alina,
>
>
>
> Replacement or repair shall be within 1 week of purchasing as per the
> vendor.
>
>
>
> Thanks
>
>
>
> On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]> wrote:
>
> Hi Abdelmohsen,
>
>
>
> Is there no warranty or repair on this
>
>
>
> Can we fix the wheels for her?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Alina,
>
>
>
> As per the below emails, kindly inform the customer that we will send the
> item back as it already passed the period on which we can proceed the
> return.
>
>
>
> Waiting for your feedback.
>
>
>
> Thanks
>
>
>
> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]> wrote:
>
> Dear Maricris,
>
>
>
> So we don't have any option to help our valued customer for this matter?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> As I checked the last purchased of this SKU was on 6 – July but item
> returned to us on 23-July.
>
> So, this item complaint by your customer was purchased more than a month,
> we have a clear policy for b2b orders, if item is manufactured defect, we
> can replace or repair the item maximum of 7days from the date of purchased.
>
>
>
> Sorry but we cannot do anything, as well as we don’t have spare or
> available stock of this item.
>
>
>
>
>
> *BEST REGARDS**...*?
>
> *Maricris Pati*
>
>
>
>
>
>
> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |   Plot #
> C.22 Dubai Production City , opp Sign Work |
>
> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
> 2476799  | Mobile : +971 566454542
>
> www.algt-me.com
>
>
>
> P *Save a tree. Please don't print this e-mail unless it's really
> necessary*
>
>
>
>
>
> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
> *Sent:* Wednesday, August 12, 2020 9:58 AM
> *To:* Ivy; Abel
> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Michael
> Rolle; Abdelmohsen basha
> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo
> Plus 3-in-1 // Defective
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :I have received this bike and was as Eid gift for my friends
> baby girl, box was opened and fixed yesterday and noticed that the bike is
> unbalanced from tires as the front tire to the right side and not straight
> as shown in picture even though it has been fixed properly I need to
> replace it with a proper one
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>
>
>
> --
>
> Ahmed Basha
>
> M: 0551525964
>
> Returns Manager
>
> [email-masked]
>
> www.mumzworld.com
>
>