Subject: Re: Warranty Check- 600934873// TW-56483 - Intex Family Swim Center Pool
From: Mary Anne Agapito <[email-masked]>
To: Abdul Moiz Ashraf <[email-masked]>
Cc: customer care <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, "Returns.fc" <[email-masked]>, "[email-masked]" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 17 Aug 2020 09:18:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdul,

Thank you for your response.

We will relay this info to the customer.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 6:51 PM Abdul Moiz Ashraf <[email-masked]>
wrote:

> DEAR TEAM,
>
> The customer can use repair patch on the pool item# 59631 intex repair
> patch. we can't provide any warranty on this item, because this is an
> inflatable item. and if there is any manufacture defect we can help you out
> of that.
>
> Thanks & Regards,
>
>
>
> *Abdul Moiz *
>
> *Mobile Number : +971 55 3996788 *
>
> *Office Address: Deira, Dubai.*
>
>
> ------------------------------
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Sunday, August 16, 2020 4:36 PM
> *To:* Abdul Moiz Ashraf <[email-masked]>
> *Cc:* customer care <[email-masked]>; Denmark A <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Returns.fc <[email-masked]>; [email-masked] <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Re: Warranty Check- 600934873// TW-56483 - Intex Family Swim
> Center Pool
>
> Hi Abdul,
>
> A gentle reminder on the above.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 16, 2020 at 11:33 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Abdul,
>
> We need your assistance in this case.
>
> As per the customer, they just used the pool a few times but it got easily
> damaged.
>
> Please allow us to return the item to you to fully check it out. PO_HQ3284.
> The customer bought it on 25 July.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Aug 16, 2020 at 9:41 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Jessa,
>
> It seems Megha's email is no longer active. Are you the one who is
> handling Intex now?
>
> Please assist
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Aug 13, 2020 at 7:41 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Megha,
>
> As per the customer, they just used the pool a few times but the item
> easily got damaged.
>
>
>
>
>
> This came from our stock - PO_HQ3284. The customer bought it on 25 July.
>
> Kindly advise if this can be eligible for return.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>