Subject: (Incident #1242262) Driver asking for an Extra Amount AWB: 290101459589
From: Mariya Christy <[email-masked]>
To: Sabid Ashraf Khan <[email-masked]>
Cc: customer care <[email-masked]>, lastmile <[email-masked]>, Key Accounts - UAE <[email-masked]>, Colin Coelho <[email-masked]>
Date: Mon, 17 Aug 2020 04:54:24 +0000
List-Id: <ccteam.mumzworld.com>

Dear Sabid,

With refer to below we will check and update you.

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

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+971 58 954 7017

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+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

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From: Sabid Ashraf Khan [mailto:[email-masked]]
Sent: Monday, 17 August, 2020 12:49 AM
To: Mariya Christy; customer care; lastmile
Subject: (Incident #1242262) Driver asking for an Extra Amount AWB: 290101459589

Team Samsa
Cx. wants to take the order, but the delivery driver is asking for an Amount of  169 SAR ..

Kindly look into it and update

Regards
Sabid Khan
Senior LM Coordinator
Contact no. : +971-555759458
Email ID : [email-masked]<mailto:[email-masked]>
[https://docs.google.com/uc?export=download&id=1h_RqOWNXCSNutuE-KGfrfPbKxnxuN7De&revid=0B_pQtlUQqX_rcWhOS0Zkc1A5MlpyZDdITmRheTVxN3BWVHhNPQ]

Subject: Re: SMSA 290101509998 || Order 200326170 - Complaint
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mariya Christy <[email-masked]>, Alaa Bataineh <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>, Alaa Suliman <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Sagar Khawani <[email-masked]>, Harshil Gupta <[email-masked]>
Date: Wed, 12 Aug 2020 05:05:23 +0000

Dear Mariya,

I thought this was solved ?

@Ekta Jesswani<mailto:[email-masked]> The attached AWBs were uploaded in the portal as COD by me mistakenly, As soon as we got to know about this, We emailed SMSA to amend the charges on all of these AWBs.

The below orders were delivered to the customers with COD, Can we give GC to them ?

1

290101459700

09/08/2020 19:59

100176201_1

hanan alharbi

2

290101459694

09/08/2020 16:41

200325959_1

SALEH ALI

3

290101459838

09/08/2020 16:15

100176290

mohammad

4

290101459910

09/08/2020 15:46

200326170_2

ماجده

5

290101459805

09/08/2020 11:39

200326059_1

alhanouf

@Mariya Christy<mailto:[email-masked]> Please make sure this is communicated with your team about this and no money should be collected from these customers.

 <https://docs.google.com/uc?export=download&id=1wE4VHYLthQkzUxiEAXo0CJzwEzyTMc0R&revid=0B4UF4ybqDUNURGpoR1plR2FUTVNwNDdwb2k3Q1hmelk2OWJzPQ>

On Tue, Aug 11, 2020 at 9:22 PM Zubair Wahid <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Ekta
   I am not clear as to what is the ask from me on this subject, we don't have COD as of now in KSA.

   Thanks
   Zubair

   On Tue, Aug 11, 2020 at 6:23 PM Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:

      Thanks Ronald.

      @Zubair Wahid<mailto:[email-masked]> Below are a few more AWB's that have the same issue.

      Please check and update asap

Order #  AWB
100176222        290101459733
200326068        290101459816
200326110        290101459860
         290101459871
200326068        290101459816
         290101459567
      Thanks

      Regards,
      Ekta

      On Tue, 11 Aug 2020 at 19:10, Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:

         Hello +Zubair Wahid<mailto:[email-masked]> +Hussain Firoz Miyagamwala<mailto:[email-masked]>

         This order is fulfilled fom Tamer

         @Ekta Jesswani<mailto:[email-masked]> - the email subject has 290101509998 (Dubai shipment) for non COD while the sample AWB attached in the email is 290101459910 (Tamer shipment) with COD.

         Regards,
         Ronald

         On Tue, Aug 11, 2020 at 5:26 PM Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Mariya,

            Thank you for the update.

            Please note, we do not have COD option available for KSA as of now.

            @Ronald Gaviola<mailto:[email-masked]> Please check on the above cases as we are getting more complaints of drivers collecting COD from customers at the time of delivery

            Thanks

            Regards,
            Ekta

            On Tue, 11 Aug 2020 at 17:11, Mariya Christy <[email-masked]<mailto:[email-masked]>> wrote:

               Dear Ekta,

               Please find below feedback received from KSA team with refer to below complaint.

               As per the courier he did not collect COD charges for the above airway bill but same consignee is having another shipment awb # 290101459910 with COD 169, which was collected by him today (below airway bill details for the kind reference).

               Appreciate for the understanding.

               Thanks & Regards,

MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

                        Description: Description: SMSA EXPRESS<http://www.smsaexpress.com/>

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Description: Description: tw<http://twitter.com/SMSAExpress>

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               This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

               From: Amir Julkarnain [mailto:[email-masked]<mailto:[email-masked]>]
               Sent: Tuesday, 11 August, 2020 4:54 PM
               To: Alaa Bataineh; Alaa Suliman
               Cc: Mariya Christy; Amir Mustafa Ebadda; Customer Care Team; Leena; Key Accounts - UAE; Mir Taqi Ali; Raghda Osama Abdelsalam Shemy; Ekta Jesswani
               Subject: Re: SMSA 290101509998 || Order 200326170 - Complaint

               +++ @Alaa Suliman<mailto:[email-masked]>

               On Tue, 11 Aug 2020 at 16:52, Amir Julkarnain <[email-masked]<mailto:[email-masked]>> wrote:

                  +++ @Alaa Bataineh<mailto:[email-masked]>

                  On Tue, 11 Aug 2020 at 16:33, Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:

                     Hi Mariya,

                     Any update on this case?

                     The customer is following up on this issue and wants the amount refunded.

                     Please check and update why cash was taken from the customer.

                     We have similar complaints from other customers as well.

                     Need you to update us asap.

                     Thanks

                     Regards,

                     Ekta

                     On Sun, 9 Aug 2020 at 16:35, Mariya Christy <[email-masked]<mailto:[email-masked]>> wrote:

                        Dear Ekta,

                        With refer to below complaint we will investigate and will update you ASAP.

                        TKT# 2259747.

                        Thanks & Regards,

MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

                        Description: Description: SMSA EXPRESS<http://www.smsaexpress.com/>

Description: Description: https://i.imgur.com/USrdqwS.png<https://www.iso.org/home.html>

        Description: Description: https://i.imgur.com/SQX5bLW.png<https://www.tapaonline.org/>

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Description: Description: Please consider the environment before printing this email

                        This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

                        From: Ekta Jesswani [mailto:[email-masked]<mailto:[email-masked]>]
                        Sent: Sunday, 09 August, 2020 2:14 PM
                        To: Mariya Christy; Raghda Osama Abdelsalam Shemy
                        Cc: Amir Mustafa Ebadda; Customer Care Team; Leena
                        Subject: SMSA 290101509998 || Order 200326170 - Complaint

                        Hi Mariya and Raghda,

                        The subject order was delivered to the customer yesterday and he has complained the driver took an amount of SAR 169 from the customer.

                        The order is already paid and so, there was no COD to be collected.

                        Please investigate this matter and let us know asap.

                        Thanks

                        --

                        Regards,

                         <https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ>

                     --

                     Regards,

                      <https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ>

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                  Amir Hussain Julkarnain
                  Junior Team Leader
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               Amir Hussain Julkarnain
               Junior Team Leader
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