Subject: Re: Warranty Check- 600934873// TW-56483 - Intex Family Swim Center Pool
From: Abdul Moiz Ashraf <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: customer care <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, Returns.fc <[email-masked]>, "[email-masked]" <[email-masked]>, Alina D'Souza <[email-masked]>
Date: Sun, 16 Aug 2020 14:51:44 +0000
List-Id: <ccteam.mumzworld.com>

DEAR TEAM,

The customer can use repair patch on the pool item# 59631 intex repair patch. we can't provide any warranty on this item, because this is an inflatable item. and if there is any manufacture defect we can help you out of that.

Thanks & Regards,

Abdul Moiz

Mobile Number : +971 55 3996788

Office Address: Deira, Dubai.

________________________________
From: Mary Anne Agapito <[email-masked]>
Sent: Sunday, August 16, 2020 4:36 PM
To: Abdul Moiz Ashraf <[email-masked]>
Cc: customer care <[email-masked]>; Denmark A <[email-masked]>; Michael Rolle <[email-masked]>; Returns.fc <[email-masked]>; [email-masked] <[email-masked]>; Alina D'Souza <[email-masked]>
Subject: Re: Warranty Check- 600934873// TW-56483 - Intex Family Swim Center Pool

Hi Abdul,

A gentle reminder on the above.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 11:33 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Abdul,

We need your assistance in this case.

As per the customer, they just used the pool a few times but it got easily damaged.

Please allow us to return the item to you to fully check it out. PO_HQ3284. The customer bought it on 25 July.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 9:41 AM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Jessa,

It seems Megha's email is no longer active. Are you the one who is handling Intex now?

Please assist

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Thu, Aug 13, 2020 at 7:41 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Megha,

As per the customer, they just used the pool a few times but the item easily got damaged.

This came from our stock - PO_HQ3284. The customer bought it on 25 July.

Kindly advise if this can be eligible for return.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE