Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: "Alina D'Souza" <[email-masked]>
To: Abdelmohsen basha <[email-masked]>, Maricris <[email-masked]>, "Returns.fc" <[email-masked]>, Arjun <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abel <[email-masked]>, [email-masked], [email-masked], Denmark A <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sun, 16 Aug 2020 17:53:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdelmohsen,

Customer needs the item to be repaired or replacement

She received a gift hence and opened late, is there any chance we can
repair this.

Please do not ship the item customer has gone to the complaint , please
check if can do anything for the customer

Regards,
Alina

On Sun, Aug 16, 2020 at 3:47 PM Alina D'Souza <[email-masked]> wrote:

> Hi Abdelmohsen,
>
> Waiting for the confirmation please allow 24 hrs
>
> Regards,
> Alina
>
> On Thu, Aug 13, 2020 at 8:39 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Hello Alina,
>>
>> Please advise when we shall ship the item back to the customer.
>>
>> Thanks
>>
>> On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> Hello Alina,
>>>
>>> Replacement or repair shall be within 1 week of purchasing as per the
>>> vendor.
>>>
>>> Thanks
>>>
>>> On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]> wrote:
>>>
>>>> Hi Abdelmohsen,
>>>>
>>>> Is there no warranty or repair on this
>>>>
>>>> Can we fix the wheels for her?
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Alina,
>>>>>
>>>>> As per the below emails, kindly inform the customer that we will send
>>>>> the item back as it already passed the period on which we can proceed the
>>>>> return.
>>>>>
>>>>> Waiting for your feedback.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]> wrote:
>>>>>
>>>>>> Dear Maricris,
>>>>>>
>>>>>> So we don't have any option to help our valued customer for this
>>>>>> matter?
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As I checked the last purchased of this SKU was on 6 – July but
>>>>>>> item returned to us on 23-July.
>>>>>>>
>>>>>>> So, this item complaint by your customer was purchased more than a
>>>>>>> month, we have a clear policy for b2b orders, if item is manufactured
>>>>>>> defect, we can replace or repair the item maximum of 7days from the date of
>>>>>>> purchased.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Sorry but we cannot do anything, as well as we don’t have spare or
>>>>>>> available stock of this item.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *BEST REGARDS**...*?
>>>>>>>
>>>>>>> *Maricris Pati*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>>>>
>>>>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax:
>>>>>>> +971 4 2476799  | Mobile : +971 566454542
>>>>>>>
>>>>>>> www.algt-me.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>>>>> necessary*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>>>> <[email-masked]>]
>>>>>>> *Sent:* Wednesday, August 12, 2020 9:58 AM
>>>>>>> *To:* Ivy; Abel
>>>>>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza;
>>>>>>> Michael Rolle; Abdelmohsen basha
>>>>>>> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber
>>>>>>> Trike Evo Plus 3-in-1 // Defective
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Vendor,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>> item back to you for your further evaluation.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Return Reason:doesnt_work_or_defective
>>>>>>> Comments :I have received this bike and was as Eid gift for my
>>>>>>> friends baby girl, box was opened and fixed yesterday and noticed that the
>>>>>>> bike is unbalanced from tires as the front tire to the right side and not
>>>>>>> straight as shown in picture even though it has been fixed properly I need
>>>>>>> to replace it with a proper one
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Stay HOME Stay SAFE…
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> Den mark
>>>>>>>
>>>>>>