Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Hyacinth Joyce <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, Edwin Thomas <[email-masked]>, Mary Anne Agapito <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Sun, 16 Aug 2020 17:51:20 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

The customer with so  600947242 received the delivery of the sample/free
items but not the Pampers.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 16 Aug 2020 at 17:47, Naib Khan <[email-masked]> wrote:

> Hi Hyacinth,
>
> Order delivered.
>
>
>
> Regards.
> Naib
>
>
> On Sun, 16 Aug 2020 at 15:20, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Habib,
>>
>> Please add so 600947242, needs to be delivered ASAP.
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Dear Edwin,
>>> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not
>>> reserved in LFS.
>>>
>>> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]>
>>> wrote:
>>>
>>>> Hi Muhammad,
>>>>
>>>>          Could you please mention the sample items found on LFS for
>>>> this order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for
>>>> this order *600946688 * in LFS.
>>>>
>>>>
>>>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed to LFS
>>>>
>>>>
>>>>
>>>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Mary,
>>>>> Order completely picked, packed and deleted from loading as it
>>>>> contained only sample items.
>>>>> Please create a new SO for the same
>>>>>
>>>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> One more order for Pampers -  600946688.
>>>>>>
>>>>>> Please deliver asap.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>>>> <[email-masked]>
>>>>>>>
>>>>>>> Thanks!
>>>>>>>
>>>>>>> Regards,
>>>>>>> Reimil
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Hyacinth,
>>>>>>>> 600947580_2
>>>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>>>
>>>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi  Syed,
>>>>>>>>>
>>>>>>>>> In addition to the above-mentioned order, so  600947580_2  needs
>>>>>>>>> to be delivered ASAP too.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please assist.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Edwin,
>>>>>>>>>>
>>>>>>>>>> 600947574_3
>>>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Michaela,
>>>>>>>>>>>
>>>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care
>>>>>>>>>>> Diapers, Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> looping
>>>>>>>>>>>>
>>>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>>>
>>>>>>>>>>>> Hi All,
>>>>>>>>>>>>
>>>>>>>>>>>> Good morning...
>>>>>>>>>>>>
>>>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise us what needs to be communicated to the customers
>>>>>>>>>>>> as they are waiting for their orders. May we know the time frame? Will the
>>>>>>>>>>>> committed items still be delivered despite not being pushed to LFS? If we
>>>>>>>>>>>> place a new order, the price is different.  Customers want the discounted
>>>>>>>>>>>> offer.
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>>>
>>>>>>>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Does it mean we (cc team) don't have to place a new order
>>>>>>>>>>>>> anymore? Some have been committed others were not. To top it off, majority
>>>>>>>>>>>>> of which are COD orders. Some customers already paid the full amount even
>>>>>>>>>>>>> if the item was not included but others refused to pay and return the other
>>>>>>>>>>>>> shipment they have with us.
>>>>>>>>>>>>>
>>>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>>>
>>>>>>>>>>>>> Pampers have not been committed but the driver asked the
>>>>>>>>>>>>> customer to pay 98 so the customer refused to take the other item. In this
>>>>>>>>>>>>> case, do we have to place a new order or outbound team will dispatch it
>>>>>>>>>>>>> under the same SO?
>>>>>>>>>>>>>
>>>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>>>
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> Regards,
>>>>>>>>>>> Edwin Thomas
>>>>>>>>>>> Netsuite Developer
>>>>>>>>>>>
>>>>>>>>>>> --
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>>>>>>>>>>> it, send an email to [email-masked].
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>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>> --
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>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
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>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>> Thanks & regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>> Regards,
>>>> Edwin Thomas
>>>> Netsuite Developer
>>>>
>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>