Subject: Re: Reship from Collection 07/18/2020
From: "Alina D'Souza" <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: Michael Rolle <[email-masked]>, lastmile <[email-masked]>, Uae Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>, Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, Nesty John Pascua <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, Abdelmohsen basha <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Sun, 16 Aug 2020 16:27:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Update please

@Mohamed Magdy <[email-masked]> need your assistance

Regards,
Alina

On Sun, Aug 16, 2020 at 2:44 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> @Michael Rolle <[email-masked]> Thank you for the update.
>
> @Uae Lastmile <[email-masked]> / @Eugene Mugisa
> <[email-masked]> / @Naib Khan <[email-masked]> Please assist
> about the reship ASAP, the customer called again to follow up and is
> furious about the delay.
>
> The customer did not receive the item but as per CRA_AR_RE13456 - item
> corrected for reship 07/18/2020, the date stated is almost a month ago.
>
> Kindly check on priority, the customer threats to raise a formal complaint.
>
> Thank you.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 13 Aug 2020 at 17:18, Michael Rolle <[email-masked]>
> wrote:
>
>> Dear Team,
>>
>> @Radwa Ali <[email-masked]>  @Yaseen Shaqra <[email-masked]>
>> As per Last mile record 600919807 was assigned to Careem Courier last July
>> 19, 2020 for delivery.
>>
>> Please asked the assistance of Lastmile Team to check the package @Eugene
>> Mugisa <[email-masked]> @Naib Khan <[email-masked]> please
>> assist to solved the issue
>>
>> Best Regards,
>>
>> Michael R.
>> ᐧ
>>
>> On Tue, Aug 11, 2020 at 3:04 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update us up
>>>
>>> On Mon, Aug 10, 2020 at 5:34 PM Naib Khan <[email-masked]> wrote:
>>>
>>>> +Nesty John Pascua <[email-masked]> +Returns.fc
>>>> <[email-masked]>
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Mon, 10 Aug 2020 at 17:21, Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please note that the shipment is not yet shipped and the customer is
>>>>> following up daily on the shipment
>>>>>
>>>>> Kindly make sure that it is shipped at the soonest
>>>>>
>>>>> On Mon, Aug 10, 2020 at 5:06 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> On Sat, Jul 18, 2020 at 2:34 PM Michael Rolle <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>>
>>>>>>> Dear Mostafa,
>>>>>>>
>>>>>>> SO#700246092_2 and SO#600919807 are scheduled for reship 07/18/2020
>>>>>>> both orders are paid.
>>>>>>>
>>>>>>> Handover to your end 07/18/2020 15:00.
>>>>>>>
>>>>>>> --
>>>>>>> *Best Regards,*
>>>>>>>
>>>>>>> *Michael C. Rolle*
>>>>>>> ᐧ
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> --
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>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CADpSfABWfHBHmJT1-JrC7SqfqOcJAut7aYnxcv3xtFXyb-i58w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>
>>
>> --
>> *Best Regards,*
>>
>> *Michael C. Rolle*
>>
>