Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Hyacinth Joyce <[email-masked]>
To: Muhammad Habib <[email-masked]>
Cc: Edwin Thomas <[email-masked]>, Mary Anne Agapito <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>, Naib Khan <[email-masked]>, Mohit Caleb <[email-masked]>, Michaela Manibo <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Reimil Alejandro <[email-masked]>
Date: Sun, 16 Aug 2020 15:20:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Habib,

Please add so 600947242, needs to be delivered ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 16 Aug 2020 at 11:04, Muhammad Habib <[email-masked]> wrote:

> Dear Edwin,
> FOC-CGT-7046110033753-20ML id sample item and SKU TM-73658 was not
> reserved in LFS.
>
> On Sun, Aug 16, 2020 at 10:59 AM Edwin Thomas <[email-masked]> wrote:
>
>> Hi Muhammad,
>>
>>          Could you please mention the sample items found on LFS for this
>> order ? I could see only TM-73658 and FOC-CGT-7046110033753-20ML for this
>> order *600946688 * in LFS.
>>
>>
>> @Mary Anne Agapito <[email-masked]> 600946688_1 pushed to LFS
>>
>>
>>
>> On Sun, Aug 16, 2020 at 10:48 AM Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Dear Mary,
>>> Order completely picked, packed and deleted from loading as it contained
>>> only sample items.
>>> Please create a new SO for the same
>>>
>>> On Sun, Aug 16, 2020 at 10:42 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> One more order for Pampers -  600946688.
>>>>
>>>> Please deliver asap.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Aug 16, 2020 at 10:14 AM Reimil Alejandro <[email-masked]>
>>>> wrote:
>>>>
>>>>> Adding @Sara Ahmed <[email-masked]>  @Amr Abed
>>>>> <[email-masked]>
>>>>>
>>>>> Thanks!
>>>>>
>>>>> Regards,
>>>>> Reimil
>>>>>
>>>>>
>>>>> On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hyacinth,
>>>>>> 600947580_2
>>>>>> Order completely picked, packed and loaded with Road rider.
>>>>>> @Naib Khan <[email-masked]> FYA
>>>>>>
>>>>>> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi  Syed,
>>>>>>>
>>>>>>> In addition to the above-mentioned order, so  600947580_2  needs to
>>>>>>> be delivered ASAP too.
>>>>>>>
>>>>>>>
>>>>>>> Please assist.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Edwin,
>>>>>>>>
>>>>>>>> 600947574_3
>>>>>>>> Order completely picked/packed. Release for loading
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Michaela,
>>>>>>>>>
>>>>>>>>>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers,
>>>>>>>>> Size 1, Newborn, 2-5 kg, Valu)
>>>>>>>>>
>>>>>>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> looping
>>>>>>>>>>
>>>>>>>>>> @Edwin Thomas <[email-masked]>
>>>>>>>>>> @Reimil Alejandro <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Hi All,
>>>>>>>>>>
>>>>>>>>>> Good morning...
>>>>>>>>>>
>>>>>>>>>> Just a kind reminder on this issue.
>>>>>>>>>>
>>>>>>>>>> Please advise us what needs to be communicated to the customers
>>>>>>>>>> as they are waiting for their orders. May we know the time frame? Will the
>>>>>>>>>> committed items still be delivered despite not being pushed to LFS? If we
>>>>>>>>>> place a new order, the price is different.  Customers want the discounted
>>>>>>>>>> offer.
>>>>>>>>>>
>>>>>>>>>> Please advise us ASAP.  Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Erica,
>>>>>>>>>>>
>>>>>>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>>>>>>
>>>>>>>>>>> Does it mean we (cc team) don't have to place a new order
>>>>>>>>>>> anymore? Some have been committed others were not. To top it off, majority
>>>>>>>>>>> of which are COD orders. Some customers already paid the full amount even
>>>>>>>>>>> if the item was not included but others refused to pay and return the other
>>>>>>>>>>> shipment they have with us.
>>>>>>>>>>>
>>>>>>>>>>> For instance, the order number below, 600947574_2
>>>>>>>>>>>
>>>>>>>>>>> Pampers have not been committed but the driver asked the
>>>>>>>>>>> customer to pay 98 so the customer refused to take the other item. In this
>>>>>>>>>>> case, do we have to place a new order or outbound team will dispatch it
>>>>>>>>>>> under the same SO?
>>>>>>>>>>>
>>>>>>>>>>> If we are going to place a new order, there is a huge
>>>>>>>>>>> discrepancy in the price.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Regards,
>>>>>>>>> Edwin Thomas
>>>>>>>>> Netsuite Developer
>>>>>>>>>
>>>>>>>>> --
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>>>>>>>>> send an email to [email-masked].
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>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAJ16iCiZA%3DwjNtnwnDpYmSQ5oHk2_40M%3D%2BBOj%2BfzFXwr_X5mag%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>> --
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>>>>>>> To view this discussion on the web visit
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>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAKOk5sMMvpFVkWjVNo4vftgYRTX-Vsv5Ek0HRGWjjW5s0wLbvQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>
>>
>> --
>> Regards,
>> Edwin Thomas
>> Netsuite Developer
>>
>
>
> --
>
>
> Thanks & regards,
>
>
>
>