Subject: Re: Order #600931800 // Sku :TC-JDCSH // Name :JJ Cole - Diaper Caddy - Slate Heather // Not as new
From: Denmark A <[email-masked]>
To: RP Singh TrucareFzc <[email-masked]>
Cc: Avinash TrucareFzc <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Hyacinth Joyce <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 16 Aug 2020 14:19:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Rp,

Please update for which the vendor needs a refund, thank you.

Regards,
Den mark

On Mon, Aug 3, 2020 at 2:59 PM Abdelmohsen basha <[email-masked]>
wrote:

> Hello RP,
>
> It's ok and Eid Mubarak, I hope you enjoyed the vacation.
>
> As mentioned we will be shipped to you tomorrow.
>
> Thanks & BR
>
> On Mon, 3 Aug 2020 at 14:53, RP Singh TrucareFzc <[email-masked]>
> wrote:
>
>> Hi Abdel,
>>
>>
>>
>> I hope you are aware that Trucare Office was closed from 30July to 2
>> Aug'20.
>>
>> The complaint was received on 28 July'20.
>>
>> I hope you can understand the delay due to Eid holidays. It is really
>> unfortunate that the customer cancelled the order.
>>
>>
>>
>> Regards,
>>
>>
>>
>> *R.P.Singh*
>>
>> *Sales Manager*
>>
>>
>> *Trucare FZC*
>>
>> *1J/12-1,Hamriyah free zone,*
>>
>> *PO Box 42106,Sharjah (UAE)*
>>
>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>
>> *Mob : 055-4745256 *
>>
>> [email-masked]* <[email-masked]>
>>
>> *www.trucare.co* <http://www.trucare.co>
>>
>>
>>
>> *From:* Abdelmohsen basha [mailto:[email-masked]]
>> *Sent:* Monday, August 3, 2020 2:03 PM
>> *To:* RP Singh TrucareFzc <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Avinash TrucareFzc <
>> [email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>> *Subject:* Re: Order #600931800 // Sku :TC-JDCSH // Name :JJ Cole -
>> Diaper Caddy - Slate Heather // Not as new
>>
>>
>>
>> Hello RP,
>>
>>
>>
>> We've been waiting for feedback for 6 days, please notice that Item will
>> be shipped to your side tomorrow.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Mon, 3 Aug 2020 at 12:19, Hyacinth Joyce <[email-masked]> wrote:
>>
>> Hi team,
>>
>>
>>
>> The customer called to follow up and informed that she no longer needs
>> the item, she is requesting for a refund.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, 3 Aug 2020 at 10:54, Denmark A <[email-masked]> wrote:
>>
>> Dear RP and Avinash,
>>
>>
>>
>> Find the attached Sale Invoice for your reference.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Aug 3, 2020 at 8:19 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Rp,
>>
>>
>>
>> Please respond and update, thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jul 28, 2020 at 12:31 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:received_damaged_not_as_new
>> Comments :It's dirty and clearly has been used before.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
>>