Subject: Re: Order# 100150475_1 SKU: KSA-TT-LIT-644658
From: Zubair Wahid <[email-masked]>
To: Vipul Arora <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, "Asad ." <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Angeli Fontillas <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Sun, 16 Aug 2020 12:25:46 +0300
List-Id: <ccteam.mumzworld.com>

@Vipul Arora <[email-masked]>

1238224 this ticket number is in the sheet share for refund to customer for
missing items, hussain needs to process the refund. This item will be
charged to tamer.

On Thu, Aug 13, 2020 at 3:43 PM Vipul Arora <[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> : Kindly check here as per you
> update missing item was shipped
> ᐧ
>
> On Thu, 13 Aug 2020 at 16:00, Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> The CM received only 2 items from _1, the last item is missing.
>>
>>
>> Regards
>> Taqwa
>>
>> On Thu, Aug 13, 2020 at 3:56 PM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Vipul
>>>
>>> The CM did not receive the missing item, she keeps calling to follow up.
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Thu, Aug 13, 2020 at 2:53 PM Vipul Arora <[email-masked]> wrote:
>>>
>>>> Dear Taqwa,
>>>>
>>>> Missing item was shipped and already delivered on 6th August. Same was
>>>> updated old ticket 1194454.
>>>>
>>>> Please confirm with the customer and let m know if not solved.
>>>>
>>>> @Asad <[email-masked]> : fyi
>>>>
>>>>
>>>>
>>>> ᐧ
>>>>
>>>> On Thu, 13 Aug 2020 at 14:35, Asad . <[email-masked]> wrote:
>>>>
>>>>> @[email-masked] <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Adding Vipul to check the old files which might tell us if we have
>>>>> re-shipped or we need to refund?
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>> *Asad Pirzada*
>>>>> Chief Operations Officer
>>>>>
>>>>> *M * +971 504 09 5386
>>>>> *E* [email-masked]
>>>>>
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
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>>>>>
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>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From: *Taqwa Ali <[email-masked]>
>>>>> *Date: *Thursday, 13 August 2020 at 2:33 PM
>>>>> *To: *Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid
>>>>> <[email-masked]>, Asad <[email-masked]>
>>>>> *Cc: *Angeli Fontillas <[email-masked]>, Ahmed Irfan <
>>>>> [email-masked]>, customer care <[email-masked]>, Yaseen
>>>>> Shaqra <[email-masked]>
>>>>> *Subject: *Re: Order# 100150475_1 SKU: KSA-TT-LIT-644658
>>>>>
>>>>>
>>>>>
>>>>> Dear Team
>>>>>
>>>>>
>>>>>
>>>>> Please assist, and update, CM want a refund
>>>>>
>>>>>
>>>>>
>>>>> MISSING ITEM SINCE 15-May
>>>>>
>>>>>
>>>>>
>>>>> @Zubair Wahid <[email-masked]>  @Ahmed Irfan
>>>>> <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Taqwa
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Aug 3, 2020 at 12:29 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>> <[email-masked]> Please update us urgently
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Aug 1, 2020 at 1:35 PM Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hello Team,
>>>>>
>>>>>
>>>>>
>>>>> Please update, customer is constantly following up.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 22 Jul 2020 at 17:41, Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Zubair and Ahmed,
>>>>>
>>>>>
>>>>>
>>>>> Please note that the customer confirmed that she did not
>>>>> receive the below item
>>>>>
>>>>>
>>>>>
>>>>> KSA-TT-LIT-644658
>>>>>
>>>>>
>>>>>
>>>>> the customer wants a refund urgently or she will complain to DED
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>> *Error! Filename not specified.*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Regards,*
>>>>>
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>> *Error! Filename not specified.*
>>>>>
>>>>>