Subject: Re: Pampers issue - TM-73658 (Pampers Premium Care Diapers, Size 1, Newborn, 2-5 kg, Value)
From: Reimil Alejandro <[email-masked]>
To: Muhammad Habib <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Edwin Thomas <[email-masked]>, Michaela Manibo <[email-masked]>, Mary Anne Agapito <[email-masked]>, Erica Jane Serrano <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 16 Aug 2020 10:14:12 +0400
List-Id: <ccteam.mumzworld.com>

Adding @Sara Ahmed <[email-masked]>  @Amr Abed <[email-masked]>

Thanks!

Regards,
Reimil

On Sun, 16 Aug 2020 at 10:01, Muhammad Habib <[email-masked]> wrote:

> Hi Hyacinth,
> 600947580_2
> Order completely picked, packed and loaded with Road rider.
> @Naib Khan <[email-masked]> FYA
>
> On Sun, Aug 16, 2020 at 9:57 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi  Syed,
>>
>> In addition to the above-mentioned order, so  600947580_2  needs to be
>> delivered ASAP too.
>>
>>
>> Please assist.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 15 Aug 2020 at 17:23, Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Edwin,
>>>
>>> 600947574_3
>>> Order completely picked/packed. Release for loading
>>>
>>> Best Regards,
>>>
>>>
>>> On Sat, 15 Aug 2020 at 11:42, Edwin Thomas <[email-masked]> wrote:
>>>
>>>> Hi Michaela,
>>>>
>>>>        600947574_3 pushed to LFS . (Pampers Premium Care Diapers, Size
>>>> 1, Newborn, 2-5 kg, Valu)
>>>>
>>>> On Sat, Aug 15, 2020 at 10:08 AM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> looping
>>>>>
>>>>> @Edwin Thomas <[email-masked]>
>>>>> @Reimil Alejandro <[email-masked]>
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Good morning...
>>>>>
>>>>> Just a kind reminder on this issue.
>>>>>
>>>>> Please advise us what needs to be communicated to the customers as
>>>>> they are waiting for their orders. May we know the time frame? Will the
>>>>> committed items still be delivered despite not being pushed to LFS? If we
>>>>> place a new order, the price is different.  Customers want the discounted
>>>>> offer.
>>>>>
>>>>> Please advise us ASAP.  Thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, Aug 14, 2020 at 3:06 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Erica,
>>>>>>
>>>>>> As per conversation in slack yesterday, all orders that were
>>>>>> placed during the promotion will still be dispatched but if the customer
>>>>>> placed it after then the regular price of 31.50 will be applied, right?
>>>>>>
>>>>>> Does it mean we (cc team) don't have to place a new order anymore?
>>>>>> Some have been committed others were not. To top it off, majority of which
>>>>>> are COD orders. Some customers already paid the full amount even if the
>>>>>> item was not included but others refused to pay and return the other
>>>>>> shipment they have with us.
>>>>>>
>>>>>> For instance, the order number below, 600947574_2
>>>>>>
>>>>>> Pampers have not been committed but the driver asked the customer to
>>>>>> pay 98 so the customer refused to take the other item. In this case, do we
>>>>>> have to place a new order or outbound team will dispatch it under the same
>>>>>> SO?
>>>>>>
>>>>>> If we are going to place a new order, there is a huge discrepancy in
>>>>>> the price.
>>>>>>
>>>>>>
>>>>>> Please advise. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Regards,
>>>> Edwin Thomas
>>>> Netsuite Developer
>>>>
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>> .
>>
>
>
> --
>
>
> Thanks & regards,
>
>
>
>