Subject: Re: Item w/ Security Tag - 600938532// SKU: LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
From: Mary Anne Agapito <[email-masked]>
To: Muhammad Habib <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sun, 16 Aug 2020 09:12:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Muhammad,

That is noted.

@Denmark A <[email-masked]>  - how about the returned item, is it
also damaged?

Please advise so I would be able to inform the customer and find another
way to resolve the issue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Aug 16, 2020 at 9:06 AM Muhammad Habib <[email-masked]>
wrote:

> Hi Mary,
>
> Order 600954884 has been cancelled as item found damaged
>
> On Sat, Aug 15, 2020 at 6:53 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please do not dispatch the new order  - 600954884
>>
>> There is an issue with the item, it's damaged.
>>
>> @Denmark A <[email-masked]>  -  vendor is waiting for your reply.
>> Kindly assist.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Aug 15, 2020 at 12:48 PM Nishant Kumar <
>> [email-masked]> wrote:
>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> How you removed the tag,
>>>
>>>
>>>
>>> To remove tag we are using tag detacher.
>>>
>>>
>>>
>>> Thank You and Kind Regards
>>>
>>>
>>>
>>>
>>>
>>> *NISHANT KUMAR*
>>>
>>> Assistant Manager - Warehouse Operations
>>>
>>> Retail Franchise Division
>>>
>>> *T* +971 4 202 6576 | *M* +971 56 6762748
>>>
>>> *E* [email-masked] <[email-masked]>*
>>>
>>> *lalsgroup.com <http://www.lalsgroup.com/>*
>>>
>>> <http://www.lalsgroup.com/>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Saturday, August 15, 2020 12:28 PM
>>> *To:* Nishant Kumar <[email-masked]>
>>> *Cc:* Laura White <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Muhammad
>>> Habib <[email-masked]>; Outbound.fc <[email-masked]>;
>>> Mary Anne Agapito <[email-masked]>
>>> *Subject:* Re: Item w/ Security Tag - 600938532// SKU:
>>> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>>>
>>>
>>>
>>> Dear Nishant,
>>>
>>>
>>>
>>> Upon removing the security tag from the item, we found out that there is
>>> hole hiding from the tag.
>>>
>>> Please see the photo below for your reference.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Aug 15, 2020 at 10:19 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Nishant,
>>>
>>>
>>>
>>> It seems there is no need to return the items to you anymore as our team
>>> was able to find a way on how to remove it.
>>>
>>>
>>>
>>> Thank you anyway for your assistance.
>>>
>>>
>>>
>>> @Denmark A <[email-masked]>  - as per advised, new SO created
>>> 600954884
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Aug 15, 2020 at 9:38 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Nishant,
>>>
>>>
>>>
>>> Thank you for your prompt response.
>>>
>>>
>>>
>>> @Denmark A <[email-masked]>  - please assist.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Aug 15, 2020 at 9:35 AM Nishant Kumar <
>>> [email-masked]> wrote:
>>>
>>> Dear Mary,
>>>
>>>
>>>
>>> Apologies for the inconvenience,
>>>
>>>
>>>
>>> Kindly give it to your driver who comes for pickup, will remove
>>> immediately, and give back .
>>>
>>>
>>>
>>> Thank You and Kind Regards
>>>
>>>
>>>
>>>
>>>
>>> *NISHANT KUMAR*
>>>
>>> Assistant Manager - Warehouse Operations
>>>
>>> Retail Franchise Division
>>>
>>> *T* +971 4 202 6576 | *M* +971 56 6762748
>>>
>>> *E* [email-masked] <[email-masked]>*
>>>
>>> *lalsgroup.com <http://www.lalsgroup.com>*
>>>
>>> <http://www.lalsgroup.com/>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Saturday, August 15, 2020 9:31 AM
>>> *To:* Nishant Kumar <[email-masked]>; Laura White <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Denmark A <[email-masked]>; Muhammad
>>> Habib <[email-masked]>; Outbound.fc <[email-masked]>
>>> *Subject:* Item w/ Security Tag - 600938532// SKU:
>>> LALS-18136710-9m//Carters - 2-Pack Pull-On Bubble Shorts - Pink/Grey_9m
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> We have a customer who returned her order because it has a security
>>> tag on it. Since she still wants it, please remove the said tag.
>>>
>>>
>>>
>>>
>>>
>>>
>>> We still have 1 more item that has the same issue, we will hand it over
>>> as well.
>>>
>>>
>>>
>>> @Muhammad Habib <[email-masked]> @Outbound.fc
>>> <[email-masked]> - please give the other stock to Denmark so
>>> he will return it to the vendor
>>>
>>>
>>>
>>> @Denmark A <[email-masked]> @Returns.fc
>>> <[email-masked]> - once the tag has been removed, please
>>> reship one of the items under the same SO (600938532)
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
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>
> --
>
>
> Thanks & regards,
>
>
>
>