Subject: Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
From: Shady Elgendy <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Vipul Arora <[email-masked]>, "Asad ." <[email-masked]>, Malak Nobeh <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Sun, 16 Aug 2020 07:49:14 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa ..

Please advise because Malak shared all SKUs in the order it means that the
customer didn't receive the order at all
So please be check the SKUs on NS and be sure to confirm with the customer
or confirm that the total order not delivered

Thanks
ᐧ

On Thu, Aug 13, 2020 at 4:44 PM Radwa Ali <[email-masked]> wrote:

> Hi Vipul,
> The missing items shared by Malak are correct.
> The customer did not receive all of the SKUs in the order.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Thu, Aug 13, 2020 at 2:41 PM Vipul Arora <[email-masked]> wrote:
>
>> Dear Asad,
>>
>> Wrong information on ticket waiting for Malak or Radwa to update the
>> actual issue.
>>
>> Thanks
>> Vipul
>> ᐧ
>>
>> On Thu, 13 Aug 2020 at 14:36, Asad . <[email-masked]> wrote:
>>
>>> Any update on this Vipul?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
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>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
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>>>
>>>
>>>
>>>
>>> *From: *"Asad ." <[email-masked]>
>>> *Date: *Thursday, 13 August 2020 at 9:57 AM
>>> *To: *Malak Nobeh <[email-masked]>, Zubair Wahid <
>>> [email-masked]>, Vipul Arora <[email-masked]>
>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>> Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>,
>>> Shady Elgendy <[email-masked]>, Ronald Gaviola <
>>> [email-masked]>
>>> *Subject: *Re: VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING -
>>> KSA WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>
>>>
>>>
>>> Adding Vipul
>>>
>>>
>>>
>>> Please check the status on our files and tell me what is the status of
>>> this order?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>> Confidentiality Notice: This e-mail message, including any attachments,
>>> is for the sole use of the intended recipient(s) and may contain
>>> confidential and privileged information. Any unauthorized review, use,
>>> disclosure or distribution of this information is prohibited, and may be
>>> punishable by law. If this was sent to you in error, please notify the
>>> sender by reply e-mail and destroy all copies of the original message.
>>> Please consider the environment before printing this e-mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Malak Nobeh <[email-masked]>
>>> *Date: *Thursday, 13 August 2020 at 9:53 AM
>>> *To: *Zubair Wahid <[email-masked]>
>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>> [email-masked]>, KSA Lastmile <[email-masked]>,
>>> "Raghu Nalloor (R3PL)" <[email-masked]>, Hussain Firoz
>>> Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>,
>>> Shady Elgendy <[email-masked]>, Ronald Gaviola <
>>> [email-masked]>, Asad <[email-masked]>
>>> *Subject: *VIP CUSTOMER - ESCALATED MCI CASE - 9 ITEMS MISSING - KSA
>>> WAREHOUSE - URGENT -200294002- #1234720 - IMILE 606022083377
>>>
>>>
>>>
>>> Dears,
>>>
>>> The customer didn't receive the below SKU'S, please advice where is the
>>> items or Create CRA so we can process the refund,the case pending for a
>>> very LONG TIME.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *KSA-AHG-FG10422_FGKC40151_2-3Y KSA-AHG-FG10416_FGKC261052_18-24M
>>> KSA-AHG-FG10464_FGKC40144_7-8Y KSA-AHG-FG10490_FGKC40150_5-6Y
>>> KSA-AHG-FG10420_FGKC40144_18-24M KSA-AHG-FG10680_FGKC40151_9-10Y
>>> KSA-AHG-FG10544_FGKC216149_9-10Y KSA-AHG-FG10721_FGKC40152_7-8Y
>>> KSA-AHG-FG10459_FGKC40152_7-8Y*
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>

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