Subject: Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk 4-in-1 // Not working properly
From: Michaela Manibo <[email-masked]>
To: Michael Rolle <[email-masked]>
Cc: Husain <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>
Date: Sat, 15 Aug 2020 18:16:28 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Customer is following up on the refund., Please advise as the CRA needs to
be updated.

Thank you

On Tue, Aug 4, 2020 at 9:21 AM Michael Rolle <[email-masked]>
wrote:

> Dear Husain,
>
> Find the attached VRA for your reference.
>
> Regards,
>
> Michael R.
> ᐧ
>
> On Tue, Aug 4, 2020 at 8:54 AM <[email-masked]> wrote:
>
>> Hi Team,
>>
>>
>>
>> Kindly share VRA document.
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Monday, August 3, 2020 6:11 PM
>> *To:* Michael Rolle <[email-masked]>
>> *Cc:* Husain <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
>> Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>; Denmark A <[email-masked]>
>> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>> Desk 4-in-1 // Not working properly
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please note that the customer asked to refund the amount of the damaged
>> product
>>
>>
>>
>> On Mon, Aug 3, 2020 at 2:08 PM Michael Rolle <[email-masked]>
>> wrote:
>>
>> Dear Husain,
>>
>>
>>
>> Please acknowledge if you received the item and let us know the update
>> from your end.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Michael R.
>>
>> ᐧ
>>
>>
>>
>> On Sun, Jul 26, 2020 at 9:43 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Husain,
>>
>>
>>
>> As per customer:
>>
>>
>>
>> The problem with one of them is that the sound is not clear and I put in
>> a new battery.
>>
>>
>>
>> Please accept the item and evaluate it further.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jul 16, 2020 at 9:12 AM Denmark A <[email-masked]> wrote:
>>
>> @customer care <[email-masked]> @Alina D'Souza
>> <[email-masked]> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 15, 2020 at 11:03 AM Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> This was communicated previously as well, we need the complete issue
>> details and supporting pictures.
>>
>>
>>
>> Please provide complete details, in order to get the item collected for
>> inspection.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 15, 2020 10:47 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600842172_2 // PS-VT80-195803 // Vtech - Activity
>> Desk 4-in-1 // Not working properly
>>
>>
>>
>> Dear Husain,
>>
>>
>>
>> Item already with us.
>>
>>
>>
>> @Alina D'Souza <[email-masked]> @customer care
>> <[email-masked]> Please every time we process a collection, ask
>> customer a small video and specific issue.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Wed, Jul 15, 2020 at 10:38 AM Husain <[email-masked]> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Please elaborate the issue.
>>
>> Also as discussed previously, please share images/videos so our team can
>> expedite the process.
>>
>>
>>
>>
>>
>> *Thanks and Regards,*
>>
>>
>>
>> *Husain Poonawala*
>>
>> *Mob: +971 55 3001469*
>>
>> *Email: [email-masked]
>>
>> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>>
>>
>>
>> *Find us on *
>>
>> <https://www.instagram.com/playsmart_toys/>
>> <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal>
>>
>> Exclusive Distributors for
>>
>> *Admin Office - Business Bay, Opal Business Tower, 9th floor, Office #
>> 909, Dubai, UAE.*
>>
>> *Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab
>> Emirates**.        *
>>
>> * Please consider the environment before printing this email.*
>>
>> This message contains confidential information and is intended only for
>> the individual named. If you are not the named addressee you should not
>> disseminate, distribute or copy this e-mail. Please notify the sender
>> immediately by e-mail if you have received this e-mail by mistake and
>> delete this e-mail from your system. *Warning:* Although the company has
>> taken reasonable precautions to ensure no viruses are present in this
>> email, the company cannot accept responsibility for any loss or damage
>> arising from the use of this email or attachments.
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 15, 2020 8:27 AM
>> *To:* Husain <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Kenneth Nwaso <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600842172_2 // PS-VT80-195803 // Vtech - Activity Desk
>> 4-in-1 // Not working properly
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation and assessment.
>>
>>
>>
>> Reason of return:  item is not working properly
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>> --
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>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTsCwRo0F%3D1Y0hDRAteYT-vH-Rf2cF4ZNcNU1AVXo%2BaCrQ%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAFpnSTsCwRo0F%3D1Y0hDRAteYT-vH-Rf2cF4ZNcNU1AVXo%2BaCrQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>>
>>
>> --
>>
>> *Best Regards,*
>>
>>
>>
>> *Michael C. Rolle*
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>
>
> --
> *Best Regards,*
>
> *Michael C. Rolle*
>