Subject: Re: Wrong update SO # 600948232_2
From: Naib Khan <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Muhammad Ayoub <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, Road Rider <[email-masked]>
Cc: Rukhsana Zafar <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 15 Aug 2020 13:21:11 +0400
List-Id: <ccteam.mumzworld.com>

+Muhammad Ayoub <[email-masked]> +Hafiz Abdul Ghaffar
<[email-masked]> +Road Rider <[email-masked]>

Please collect today without fail.

Regards.
Naib

On Sat, 15 Aug 2020 at 13:03, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Rukhsana,
>
> May we know what had happened to this case?
>
> The customer called today extremely furious as she received a call from
> the driver that he left it to the security. She spoke with the security the
> driver asked payment but nothing has been given to them.
>
> Now, the customer is asking for her money back. Where is the shipment?
>
> Please return it back to us immediately so we will be able to refund the
> customer.
>
> Awaiting your response. Thank you
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Aug 13, 2020 at 3:42 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The customer called in, doesn't want the order anymore, and asking for a
>> refund.
>>
>> Please return the shipment back.
>>
>> @Returns.fc <[email-masked]> - please create the CRA when
>> received.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Aug 13, 2020 at 8:52 AM Rukhsana Zafar <[email-masked]>
>> wrote:
>>
>>> On 13-08-2020 08:42 AM, Yaseen Shaqra wrote:
>>>
>>> Dear Rukhsana,
>>>
>>> Please note that the shipment is showing delivered but the
>>> customer confirmed that she did not receive it
>>>
>>> Kindly check and arrange the delivery at the soonest
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> Dear Team,
>>>
>>> Greeting of the day,
>>>
>>> We will check And we will do needful & update You ASAP.
>>> --
>>> *Priyanka Jadhav*
>>> Operations Cum Sales Coordinator
>>> + 971 565268107
>>>
>> --
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>