Subject: Re: Installation request - SO# 600951591 - KZ-27609-AUH
From: Ashley Fernandes <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: customer care <[email-masked]>, Naveen <[email-masked]>, Adarsh <[email-masked]>
Date: Sat, 15 Aug 2020 10:11:30 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

Good Morning!

Please be informed that the installation would be scheduled either *tomorrow,
16th August or Monday, 17th August*. Please inform the customer that there
is a separate specialized team for the installation.

Thanks and Regards,

*Ashley Fernandes *

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Fri, Aug 14, 2020 at 12:16 PM <[email-masked]> wrote:

> Hi Ashley,
>
> Please contact the vendor and advise how soon can they schedule
> installation for the SKU above.
>
> Customer has refused delivery as she was incorrectly advised by the driver
> that we do not arrange installation when she has paid 262.50 AED for the
> installation.
>
> Kindly treat this as an urgent matter as she is extremely upset.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>