Subject: Re: PLS CANCEL- 600898680// awb: 31013000045911
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Pavankumar A <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Thu, 13 Aug 2020 17:25:30 +0400
List-Id: <ccteam.mumzworld.com>

@Eugene Mugisa <[email-masked]> @Pavankumar A
<[email-masked]>

Please check this case, AWB says delivered but customer claims she does not
have the item.

On Thu, Aug 13, 2020 at 5:24 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> I just spoke with the customer, nothing has been delivered. She is waiting
> for a refund not the item.
>
> Kindly check. Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Aug 13, 2020 at 5:14 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> The order is showing delivered in the portal ?
>>
>>
>>
>>
>> On Thu, Aug 13, 2020 at 12:42 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Any news on this?
>>>
>>> Please advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Aug 10, 2020 at 4:38 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> This is long overdue, any update on this?
>>>>
>>>> Refund is on hold because of this issue.
>>>>
>>>> Please help us resolve this case once and for all.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jul 26, 2020 at 9:26 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> A gentle reminder on the above.
>>>>>
>>>>> Please update. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 23, 2020 at 11:45 AM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Any news, please?
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jul 21, 2020 at 5:44 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan
>>>>>>> <[email-masked]> Can you please check here and confirm
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jul 17, 2020 at 10:27 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Hussain,
>>>>>>>>
>>>>>>>> Please cancel the subject order and create the CRA.
>>>>>>>>
>>>>>>>> The customer asked to cancel this order since last month. -   Incident
>>>>>>>> #1151490
>>>>>>>>
>>>>>>>> Awaiting your response. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>